Senior Product Associate, Card Benefits Experience

JPMorgan Chase & Co.; Plano (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in Plano seeks a Senior Product Associate in Benefits Experience to shape customer-centric digital benefits journeys, translating customer and business needs into clear requirements, prioritized backlogs, and measurable outcomes.

You will collaborate with design, engineering, analytics, and operations to deliver new features and optimise existing experiences, using Agile methods to drive delivery and customer value.

Qualifications

• 3 years of product management experience in credit cards, digital banking, financial services, or fintech.
• Strong knowledge of the digital product lifecycle (discovery, ideation, requirements, delivery, measurement, iteration).
• Experience building roadmaps, prioritising backlogs, and translating customer and business needs into requirements and user stories.
• Demonstrated experience writing business requirements and user stories and supporting execution in Agile delivery.
• Experience partnering with UX design, research, engineering, analytics, and business teams to deliver customer-facing digital experiences.

Responsibilities

• Support product strategy and roadmap priorities that deliver customer and business value.
• Lead discovery through market research, customer insights, and competitive analysis to identify problems and opportunities.
• Own and maintain components of the product backlog, ensuring requirements and user stories are clear and actionable.
• Partner with design, engineering, research, analytics, marketing, servicing, legal, risk, and controls to deliver new features and optimise existing experiences.
• Use product metrics, analytics, and research to prioritise initiatives and evaluate results.
• Champion improvements to customer satisfaction, engagement, personalisation, self‑service, and cross‑channel consistency.
• Define and communicate priorities, trade-offs, customer value, and delivery impacts to stakeholders.
• Author business requirements, define user stories, and support delivery routines within an Agile framework.
• Synthesize complex topics into clear updates, recommendations, and communications for stakeholders.
• Identify and help mitigate operational, technology, legal, compliance, privacy, and controls considerations across the product lifecycle.

Skills

Product management

Digital banking

Fintech

Agile delivery

Backlog management

Requirements writing

Stakeholder communication

Cross-functional collaboration

Education

Bachelor’s degree or equivalent practical experience

Tools

Jira Align

Lucid

Job description

Join a team focused on making benefits simple, relevant, and easy to use across digital channels. You’ll work closely with partners across design, engineering, analytics, and operations to deliver measurable improvements customers can feel.

As a Senior Product Associate in Benefits Experience, you help shape and deliver customer‑centric digital benefits journeys, translating customer and business needs into clear requirements, prioritized backlogs, and outcomes you can measure.

Job responsibilities

• Support product strategy and roadmap priorities that deliver customer and business value
• Lead discovery through market research, customer insights, and competitive analysis to identify problems and opportunities
• Own and maintain components of the product backlog, ensuring requirements and user stories are clear and actionable
• Partner with design, engineering, research, analytics, marketing, servicing, legal, risk, and controls to deliver new features and optimise existing experiences
• Use product metrics, analytics, and research to prioritise initiatives and evaluate results
• Champion improvements to customer satisfaction, engagement, personalisation, self‑service, and cross‑channel consistency
• Define and communicate priorities, trade‑offs, customer value, and delivery impacts to stakeholders
• Author business requirements, define user stories, and support delivery routines within an Agile framework
• Synthesize complex topics into clear updates, recommendations, and communications for stakeholders

• Identify and help mitigate operational, technology, legal, compliance, privacy, and controls considerations across the product lifecycle

Required qualifications, capabilities, and skills

• 3 years of product management experience in credit cards, digital banking, financial services, or fintech
• Strong knowledge of the digital product lifecycle (discovery, ideation, requirements, delivery, measurement, iteration)
• Experience building roadmaps, prioritising backlogs, and translating customer and business needs into requirements and user stories
• Demonstrated experience writing business requirements and user stories and supporting execution in Agile delivery
• Experience partnering with UX design, research, engineering, analytics, and business teams to deliver customer‑facing digital experiences
• Strong analytical skills, including using funnels, KPIs, and customer insights to inform prioritisation and assess impact
• Strong written and verbal communication skills, including explaining value, priorities, trade‑offs, and recommendations
• Ability to collaborate effectively in a complex, matrixed organisation

• Bachelor’s degree or equivalent practical experience

Preferred qualifications, capabilities, and skills

• Experience with consumer credit cards, loyalty, offers, rewards, or benefits platforms
• Familiarity with benefits ecosystems (eligibility, fulfilment, partner dependencies, and servicing impacts)
• Experience with personalisation or decisioning (segmentation, targeting, content rules, and measurement)
• Experience running experiments and using iterative delivery to optimise customer experiences
• Familiarity with Agile collaboration tools such as Jira Align and Lucid
• Experience aligning multiple teams around shared platforms, APIs, reusable components, and scalable operating models
• Demonstrated ability to build strong team engagement and cross‑functional collaboration

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.