Senior Product Associate, Platform

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Senior Product Associate within Benefits Experience to help define and deliver scalable platform capabilities and digital experiences that help customers discover, understand, and engage with product benefits across channels.

You will partner with design, engineering, and analytics to translate complex needs into measurable outcomes, using data-driven decisioning and a systems-thinking approach.

Qualifications

• 3 years of product management experience delivering digital products, platforms, or shared technology capabilities.
• Strong understanding of the product lifecycle (discovery, definition, delivery, measurement, iteration).
• Experience building product roadmaps and prioritizing backlogs using customer and business needs.
• Demonstrated experience authoring business requirements and writing user stories with clear outcomes and acceptance criteria.

Responsibilities

• Support the development of scalable platform capabilities, reusable services, and customer-facing experiences that enable business growth and operational efficiency.
• Partner with engineering and design teams to define requirements for digital experiences, tools, and workflow capabilities.
• Translate business, customer, operational, and technology needs into clearly defined product requirements and deliverables.
• Identify opportunities to simplify processes, improve scalability, and reduce operational complexity through automation and standardization.
• Own and evolve a product backlog, ensuring user stories and acceptance criteria are clear and aligned to the roadmap.
• Manage cross-team dependencies to ensure successful delivery of strategic initiatives.
• Use product metrics, customer insights, user research, and competitive benchmarks to prioritize work and evaluate results.
• Champion improvements to customer satisfaction, engagement, personalization, self-service, and cross-channel consistency.
• Communicate priorities, tradeoffs, customer benefits, business value, and delivery impacts to stakeholders.
• Support agile delivery routines, including requirements refinement and end-to-end execution with cross-functional partners.
• Operate within a risk-based framework by helping identify, assess, and mitigate operational, technology, legal, compliance, privacy, and controls considerations

Skills

Product management

Product lifecycle

Roadmaps & backlog

User stories & acceptance criteria

Cross-functional collaboration

Analytics & KPIs

Communication

Matrix org navigation

Education

Bachelor’s degree or equivalent practical experience

Tools

CMS

Workflow platforms

Rules-based systems

Customer experience tech

Job description

Join a team that turns customer needs into simple, engaging digital experiences. You’ll partner with design, engineering, and analytics to deliver improvements customers can see and feel.

As a Senior Product Associate in Benefits Experience, you will help define and deliver scalable platform capabilities and digital experiences that enable customers to discover, understand, and engage with product benefits across multiple channels. You’ll apply systems thinking and data-driven decisioning to translate complex needs into measurable outcomes.

Job responsibilities

• Support the development of scalable platform capabilities, reusable services, and customer-facing experiences that enable business growth and operational efficiency
• Partner with engineering and design teams to define requirements for digital experiences, tools, and workflow capabilities
• Translate business, customer, operational, and technology needs into clearly defined product requirements and deliverables
• Identify opportunities to simplify processes, improve scalability, and reduce operational complexity through automation and standardization
• Own and evolve a product backlog, ensuring user stories and acceptance criteria are clear and aligned to the roadmap
• Manage cross-team dependencies to ensure successful delivery of strategic initiatives
• Use product metrics, customer insights, user research, and competitive benchmarks to prioritize work and evaluate results
• Champion improvements to customer satisfaction, engagement, personalization, self-service, and cross-channel consistency
• Communicate priorities, tradeoffs, customer benefits, business value, and delivery impacts to stakeholders
• Support agile delivery routines, including requirements refinement and end-to-end execution with cross-functional partners
• Operate within a risk-based framework by helping identify, assess, and mitigate operational, technology, legal, compliance, privacy, and controls considerations

Required qualifications, capabilities, and skills

• 3 years of product management experience delivering digital products, platforms, or shared technology capabilities
• Strong understanding of the product lifecycle (discovery, definition, delivery, measurement, iteration)
• Experience building product roadmaps and prioritizing backlogs using customer and business needs
• Demonstrated experience authoring business requirements and writing user stories with clear outcomes and acceptance criteria
• Experience collaborating with design, research, engineering, analytics, and business partners to deliver customer-facing digital experiences
• Strong analytical skills, including ability to use funnels, product metrics, and KPIs to inform prioritization and evaluate results
• Excellent written and verbal communication skills, including presenting recommendations and tradeoffs to stakeholders
• Ability to navigate a complex, matrixed organization and drive outcomes through influence and collaboration
• Bachelor’s degree or equivalent practical experience

Preferred qualifications, capabilities, and skills

• Experience working with platforms, workflow solutions, content management systems, or customer experience technologies
• Familiarity with configurable platforms, business process automation, or rules-based systems
• Experience delivering reusable services, shared components, or scalable platform capabilities
• Understanding of customer experience design, content operations, and tooling that supports customer-facing experiences
• Experience working in regulated environments with risk, compliance, and governance considerations
• Demonstrated ability to navigate ambiguity and influence outcomes across cross-functional teams

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.