Senior Product Associate, Strategic Partner Benefits

JPMorganChase; Wilmington (DE); On-site; USD 81,000 - 115,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

A leading financial services firm in Wilmington, DE is seeking a Senior Product Associate to enhance customer experiences through innovative digital solutions. You will drive continuous product innovation, manage relationships with cross-functional teams, and develop features that simplify customer benefits. This full-time position offers a salary range of $81,000 to $115,000, reflecting your expertise and contributions.

Qualifications

• 3+ years of product management experience is required.
• Strong ability to collaborate with cross-functional teams.
• Experience with APIs and data integration in cloud environments.

Responsibilities

• Gather and document product requirements in Jira.
• Lead workstreams with cross-functional partners.
• Collaborate with technology teams for API integrations.

Skills

Product management experience

Agile product development techniques

API experience

Strong communication skills

Tools

Jira

Confluence

AWS

Job description

Senior Product Associate, Strategic Partner Benefits

Posted 1 day ago – be among the first 25 applicants.

Job Description

We are dedicated to advancing Chase’s digital ecosystem by delivering exceptional customer experiences throughout the purchasing journey. Our mission is to connect customers with partner brands and benefits in intuitive, simple, and meaningful ways, helping them maximize their financial potential. We seek a Product Manager passionate about creating engaging digital and partner experiences. You will contribute to product strategy, manage relationships, and prioritize key initiatives. Your focus will be on developing features and digital experiences for Cardmember Benefits, solving customer problems, and contributing to the product vision.

Job Summary

As a Senior Product Associate in the Strategic Partner Benefits team, you will drive continuous product innovation and delivery, enabling customers to easily discover and utilize benefits, enhancing their relationship with Chase. You will play a key role in scaling our partner benefits platform, supporting millions of cardmembers, and integrating with leading brands through robust digital and technical solutions.

Job Responsibilities

• Gather, document, and refine product requirements in Jira, ensuring alignment with customer needs and business stakeholder priorities
• Work closely with Scrum teams to create and prioritize backlog items, ensuring features meet acceptance criteria and are ready for production
• Implement delivery & Go-to-Market: Operate in an Agile environment to develop phased delivery and go-to-market plans with partners, supporting rapid benefit enablement and management
• Lead workstreams with cross‑functional partners (strategy, product, design, technology, finance, controls, operations, marketing) to prioritize delivery and innovation roadmaps
• Maintain deep knowledge of user experience insights and customer journeys, leveraging data analysis to anticipate trends and continuously refine the product backlog
• Manage stakeholder expectations through strong communication, effective partnerships, and clear status reporting
• Collaborate with technology teams to support API integrations (2‑legged and 3‑legged authentication), back‑end service enhancements, and data lake initiatives for partner benefit enrollment, management, and reporting

Required Qualifications, Capabilities, and Skills

• 3+ years of product management experience
• Proficiency in Agile product development techniques and practices, including Jira and Confluence
• Strong ability to influence and collaborate with cross‑functional teams, including product, technology, data, and design stakeholders
• Demonstrated ability to work effectively within a team environment while taking individual responsibility
• Experience working with APIs (RESTful, OAuth authentication) and back‑end services, including data integration and management in cloud environments (e.g., AWS, Data Lake)
• Familiarity with digital customer journeys, partner integrations, and scalable benefit enablement processes
• Excellent communication, organizational, and analytical skills

Preferred Qualifications, Capabilities, and Skills

• Preferred product management experience in digital platforms or financial services
• Experience with partner benefit platforms, loyalty programs, or cardmember rewards
• Exposure to modernization initiatives

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Other

Salary & Location

Philadelphia, PA – Salary Range: $81,000 – $115,000 (Posted 1 week ago)