Senior Product Associate, Card Customer Experience

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Senior Product Associate for the Card Customer Experience & Benefits Product Team.

You will own a key product area focused on creating lasting, loyal customer relationships in Chase Credit Cards and partner with engineering, design, and business teams to evolve a roadmap that keeps us at the leading edge of digital customer experiences. You will develop a product strategy, lead discovery, maintain and prioritise the backlog, and collaborate across functions to

Qualifications

• 3+ years of product management experience.
• Strong written and oral communication for diverse audiences.
• Experience defining and managing a product roadmap and backlog.
• Experience with end-to-end digital product lifecycle from discovery to delivery.
• Experience authoring business requirements and user stories within Agile teams.

Responsibilities

• Develop a product strategy and roadmap delivering value to customers.
• Lead discovery efforts and market research to identify problems and opportunities.
• Own, maintain, and prioritise a product backlog aligned to the roadmap.
• Collaborate with design, engineering, research, and marketing to ship new features.
• Incorporate analytics, metrics, user research, and business goals to prioritise work.
• Champion ideas across customer journeys to improve satisfaction and engagement.
• Communicate prioritisation and trade-offs clearly to stakeholders.
• Manage stakeholder communications to align business needs and expectations.

Skills

Product management

Communication

Backlog management

Agile

Roadmap

Job description

Join a team at the forefront of digital innovation, where your work directly shapes how millions of customers experience Chase Credit Cards. This is a high-visibility role with strong leadership support, giving you the opportunity to own a key product area and drive meaningful outcomes. If you're passionate about empowering customers and building world-class digital experiences, this is your next career move.

As a Senior Product Associate in the Card Customer Experience & Benefits Product Team, you will own a key product area focused on creating lasting, loyal customer relationships. Partnering with engineering, design, and cross-functional business teams, you will execute on an evolving roadmap to keep Chase Credit Cards at the leading edge of the digital customer experience landscape.

Job responsibilities

• Develop a product strategy and roadmap that delivers meaningful value to customers, with a focus on maintaining Chase's leadership in digital capabilities
• Lead discovery efforts and market research to uncover customer problems, identify target segments, and define effective solutions
• Own, maintain, and prioritize a product backlog that supports the overall strategic roadmap and value proposition
• Collaborate with design, engineering, research, and marketing teams to drive new features and continuously optimise existing ones
• Integrate data analytics, product metrics, user experience research, competitive analysis, and business goals to inform and drive prioritisation decisions
• Champion new ideas across key customer journeys to increase satisfaction and engagement while ensuring consistency across channels
• Define, communicate, and manage feature prioritisation with a clear focus on user and business value and trade-offs
• Manage stakeholder communications to ensure business needs are met, setting and managing expectations through clear written and oral communication

Required qualifications, capabilities, and skills

• 3+ years of experience in product management
• Strong written and oral communication skills, with the ability to articulate product value and roadmap to diverse audiences
• Proven experience defining and managing a product roadmap, prioritising a backlog, and clearly communicating requirements to stakeholders
• Working knowledge of the end-to-end digital product lifecycle, from discovery and ideation through delivery and measurement, with proficiency in requirements definition and backlog management
• Demonstrated experience authoring business requirements, writing user stories, and leading cross-functional execution within an Agile development framework

Preferred qualifications, capabilities, and skills

• Experience in credit cards, digital banking, or fintech
• Outcome-focused mindset with a practical orientation toward managing an innovation lifecycle product roadmap
• Strategic thinking skills with the ability to inspire confidence and collaborate effectively with technology and business stakeholders
• Passion for digital channels and an interest in the evolving customer experience landscape

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.