Senior Product Manager, Branch Operations & Analytics

JPMorgan Chase & Co.; Westerville (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

On-site health center

Tuition reimbursement

Mental health support

Retirement savings plan

Financial coaching

Job summary

JPMorgan Chase & Co. in Westerville, OH is seeking a Senior Product Associate in Branch Operations to define product requirements, measurement strategies, and success metrics for new capabilities.

You will collaborate across Product, Engineering, DCE, and Analytics to ensure clear business outcomes and actionable insights that drive employee and customer value. In this role you will contribute to the strategic product roadmap, develop requirements and user stories, and support data-driven

Qualifications

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience gathering, documenting, and managing business requirements, epics, features, and user stories in partnership with technology teams
• Ability to collaborate effectively across Product, Engineering, Analytics, Digital, and Operations teams in a highly matrixed environment
• Strong written and verbal communication skills with the ability to influence stakeholders and present recommendations to leadership.

Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Collaborate with Product, Engineering, Data & Analytics, and DCE teams to define business requirements, success metrics, data fields, and reporting needs for new products and initiatives.
• Analyze, track, and evaluate product performance metrics, including adoption, operational performance and customer experience.
• Monitor and manage Product Health KPIs, including backlog health, epic quality, delivery timeliness, and overall product performance, and recommend improvements based on data-driven insights.
• Support Agile product delivery by participating in backlog refinement, sprint planning, testing, release activities, and cross-functional stakeholder engagement to ensure successful execution.

Skills

Product management

Requirements gathering

Data analysis

Cross-functional collaboration

Stakeholder communication

Agile delivery

Job description

JPMorgan Chase & Co. in Westerville, OH is seeking a Senior Product Associate in Branch Operations to define product requirements, measurement strategies, and success metrics for new capabilities.

You will collaborate across Product, Engineering, DCE, and Analytics to ensure clear business outcomes and actionable insights that drive employee and customer value. In this role you will contribute to the strategic product roadmap, develop requirements and user stories, and support data-driven