Senior Product Associate: AI-Driven SMB Lending

JPMorgan Chase; Columbus (OH); On-site; USD 80,000 - 120,000; Full time

Job summary

JPMorgan Chase Business Banking seeks a Senior Product Associate to support end-to-end product lifecycle by shaping strategy, defining requirements, and partnering with Engineering, Design, Data, and stakeholders to deliver client-focused outcomes.

You'll leverage customer feedback, user research, and metrics to prioritize work, refine experiences, and identify new capabilities, while ensuring releases meet security, resiliency, and scalability standards.

Qualifications

• 3+ years of experience in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Experience with AI integration and collaborating with AI prompt engineers to deliver AI solutions.
• Demonstrated work on AI-enabled or data-assisted products (assistive UIs, recommendations, retrieval/search, or workflow copilots).
• Practical familiarity with responsible AI principles (transparency, user control, error states) and firm controls/governance processes.

Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Considers and plans for upstream and downstream implications of new product features on the overall product experience.
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.
• Writes the requirements, epics, and user stories to support product development.

Skills

Product management

AI integration

User research

Agile methodologies

Data analytics

Job description

JPMorgan Chase Business Banking seeks a Senior Product Associate to support end-to-end product lifecycle by shaping strategy, defining requirements, and partnering with Engineering, Design, Data, and stakeholders to deliver client-focused outcomes.

You'll leverage customer feedback, user research, and metrics to prioritize work, refine experiences, and identify new capabilities, while ensuring releases meet security, resiliency, and scalability standards.