Senior Process & Support Specialist - Impact & Training

Penguin Random House LLC; United States; A distancia; USD 59.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Descripción de la vacante

Penguin Random House LLC is seeking a customer service professional in the United States to provide application and process support, troubleshoot issues, and escalate to IT as needed. You will monitor the department inbox, triage requests, and suggest system improvements based on trends.

You will train users, document processes, and participate in testing and implementation activities; the role requires solid communication, time management, and adaptability to change.

Formación

• Minimum 2 years of customer service experience.
• Excellent communication, time management, and customer service skills.
• Intermediate Excel skills.

Responsabilidades

• Provide application and process support to users, troubleshooting issues and escalating to IT as needed.
• Monitor the department inbox, triage requests, and suggest system improvements based on trends.
• Train users, document processes, and participate in testing and implementation activities.

Conocimientos

Customer service

Communication

Time management

Excel

Herramientas

Excel

Descripción del empleo

Penguin Random House LLC is seeking a customer service professional in the United States to provide application and process support, troubleshoot issues, and escalate to IT as needed. You will monitor the department inbox, triage requests, and suggest system improvements based on trends.

You will train users, document processes, and participate in testing and implementation activities; the role requires solid communication, time management, and adaptability to change.