Business Process & Support Senior Associate (Fully Remote)

Penguin Random House LLC; United States; Remote; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Penguin Random House LLC is seeking a customer service professional in the United States to provide application and process support, troubleshoot issues, and escalate to IT as needed. You will monitor the department inbox, triage requests, and suggest system improvements based on trends.

You will train users, document processes, and participate in testing and implementation activities; the role requires solid communication, time management, and adaptability to change.

Qualifications

• Minimum 2 years of customer service experience.
• Excellent communication, time management, and customer service skills.
• Intermediate Excel skills.

Responsibilities

• Provide application and process support to users, troubleshooting issues and escalating to IT as needed.
• Monitor the department inbox, triage requests, and suggest system improvements based on trends.
• Train users, document processes, and participate in testing and implementation activities.

Skills

Customer service

Communication

Time management

Excel

Tools

Excel

Job description

• Provide application and process support to users, troubleshooting issues and escalating to IT as needed.
• Monitor the department inbox, triage requests, and suggest system improvements based on trends.
• Train users, document processes, and participate in testing and implementation activities.

Qualifications:

• Minimum 2 years of customer service experience; publishing experience a plus.
• Excellent communication, time management, and customer service skills.
• Intermediate Excel skills, detail-oriented, analytical and adaptable to change.

Additional Information:

• The salary for this position is $65,000.00, eligible for annual profit award or bonus.
• Full-time employees are eligible for comprehensive benefits including medical, dental, vision, 401(k), and more.

Penguin Random House LLC

Penguin Random House is the leading adult and children's publishing house in North America, the UK, and many other regions, committed to quality and innovation across all genres. With nearly 300 publishing brands and imprints, their vibrant, diverse international community values excellence and diversity.