Customer Support Specialist – Books & Orders

Bertelsmann-Jobs; Maryland; On-site; USD 41,000 - 50,000; Full time

Job summary

Penguin Random House, LLC is seeking a dynamic Customer Service Representative to join our Westminster, Maryland Support Center. Our team serves as the first point of contact for customers, handling product and pricing inquiries, order tracking, and problem resolution with a focus on high-quality service.

The regular hours are Monday–Friday 8:30am–5:00pm. Candidates should have 2–3 years of customer service experience, strong Excel and Outlook skills, and excellent written and verbal

Qualifications

• High School diploma or equivalent; some college preferred.
• 2-3 years prior customer service experience.
• Order fulfillment experience in a support center is preferred.
• Excellent organizational and prioritization skills; multi-tasking ability.
• PC proficiency including Microsoft Excel.
• Experience communicating via email; Outlook a plus.
• SAP and MARC experience is a plus.
• Strong written and oral communication; professional phone presence.
• Bilingual/multilingual fluency desirable (German, Japanese, Chinese, Spanish, French).
• Ability to develop skills to advance within the customer support center.

Responsibilities

• Serve as the first point of phone and email contact for customers and sales reps.
• Answer inquiries relating to product and pricing, order tracking and problem resolution.

Skills

Excel proficiency

Customer service

Multilingual

Phone & email support

Communication skills

Education

High School diploma or equivalent

Some college preferred

Tools

SAP

MARC

Outlook

Job description

Penguin Random House, LLC is seeking a dynamic Customer Service Representative to join our Westminster, Maryland Support Center. Our team serves as the first point of contact for customers, handling product and pricing inquiries, order tracking, and problem resolution with a focus on high-quality service.

The regular hours are Monday–Friday 8:30am–5:00pm. Candidates should have 2–3 years of customer service experience, strong Excel and Outlook skills, and excellent written and verbal