Senior Process Manager – Cards & Payments (Remote)

Capital One; Richmond (VA); Remoto; USD 81.000 - 92.000; Tempo pieno

Descrizione del lavoro

Capital One is seeking a Sr. Associate, Process & Controls Manager for the Business Cards & Payments team. This remote role focuses on building pilot processes, documenting instructions, and monitoring strategies to improve risk management and associate readiness.

You will collaborate with multiple departments, ensure control hygiene, and drive streamlined processes that enhance customer experience and operations across the organization.

Competenze

• High School Diploma, GED or equivalent certification.
• At least 1 year of experience in Microsoft Office or G Suite.
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management.

Mansioni

• Ensure processes are documented, projects are prioritized, and business objectives are met.
• Support control creation, revision, and assist in the planning and execution of control assessments and hygiene.
• Monitor multiple processes to ensure they meet the needs and intent of the business; sharing reporting and consistent updates to leadership.
• Identify and drive improvements that streamline, automate, and reduce risks of processes that would improve internal/external customer experience.
• Work with business partners to identify, manage, and mitigate risk to Capital One.
• Develop a strong understanding of risks, requirements, controls, processes, and corrective actions through review and evaluation.

Descrizione del lavoro

Capital One is seeking a Sr. Associate, Process & Controls Manager for the Business Cards & Payments team. This remote role focuses on building pilot processes, documenting instructions, and monitoring strategies to improve risk management and associate readiness.

You will collaborate with multiple departments, ensure control hygiene, and drive streamlined processes that enhance customer experience and operations across the organization.