Senior Process Associate-Voice

HCL Technologies Limited; El Paso (TX); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

10 days of paid time off per year

10 paid holidays per year

Job summary

HCL Technologies Limited seeks professionals with strong grammar control, fluency, and interactive communication skills to support customer service operations. The role emphasizes pronunciation, lexical resource, and the ability to handle pressure while delivering clear, coherent language interactions.

The position is anchored in a global tech environment, offering opportunities to work with diverse teams and clients across sectors, with focus on language quality and customer experience.

Qualifications

• Knowledge about the customer service industry and skills required.
• Logical thinking.
• Work Ethics.
• Displays good thought process and planned approach towards work.
• Strong team player.
• Should be able to handle pressure and stress in times of need.

Responsibilities

• Language- Ability to display good control on grammar.
• Language- Fluency and Coherence.
• Language- Interactive communication.
• Language- Pronunciation and accent.
• Language- Lexical Resource.
• Operational Evaluation – Knowledge about the customer service industry and skills required.
• Operational Evaluation – Logical thinking.
• Operational Evaluation – Work Ethics.
• Operational Evaluation – Displays good thought process and planned approach towards work.
• Operational Evaluation – Strong team player.
• Operational Evaluation – Should be able to handle pressure and stress in times of need.

Skills

Grammar control

Fluency

Interactive communication

Pronunciation

Lexical resource

Job description

• Ability to display good control on grammar.
• Fluency and Coherence.
• Interactive communication
• Pronunciation and accent
• Lexical Resource

Operational Evaluation –

• Knowledge about the customer service industry and skills required
• Logical thinking
• Work Ethics
• Displays good thought process and planned approach towards work
• Strong team player
• Should be able to handle pressure and stress in times of need

Key Responsibilities

Language-

• Ability to display good control on grammar.
• Fluency and Coherence.
• Interactive communication
• Pronunciation and accent
• Lexical Resource

Operational Evaluation –

• Knowledge about the customer service industry and skills required
• Logical thinking
• Work Ethics
• Displays good thought process and planned approach towards work
• Strong team player
• Should be able to handle pressure and stress in times of need

Skill Requirements

Language-

• Ability to display good control on grammar.
• Fluency and Coherence.
• Interactive communication
• Pronunciation and accent
• Lexical Resource

Operational Evaluation –

• Knowledge about the customer service industry and skills required
• Logical thinking
• Work Ethics
• Displays good thought process and planned approach towards work
• Strong team player
• Should be able to handle pressure and stress in times of need

Other Requirements

Language-

• Ability to display good control on grammar.
• Fluency and Coherence.
• Interactive communication
• Pronunciation and accent
• Lexical Resource

Operational Evaluation –

• Knowledge about the customer service industry and skills required
• Logical thinking
• Work Ethics
• Displays good thought process and planned approach towards work
• Strong team player
• Should be able to handle pressure and stress in times of need

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies.

• medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
• 10 paid holidays per year