(Senior) Privileged Access Management (PAM) Support Engineer (m/w/d) – CyberArk

iC Consult; United States; Hybrid; USD 53,000 - 72,000; Full time

Job summary

iC Consult is seeking a skilled CyberArk operations engineer to support and improve privileged access management for global environments. You will provide second- and third-level support, onboarding targets, and incident handling from initial setup through upgrades.

The role focuses on CyberArk Vault, PVWA, CPM and PSM, in a Bulgarian base with on-site, hybrid or remote options. Strong logs analysis, IT operations background, and stakeholder communication are required.

Qualifications

• Several years of CyberArk experience with PVWA, CPM and PSM.
• Experience working in Windows and Linux environments.
• Strong analytical, troubleshooting and log analysis skills.
• Background in IT operations and stakeholder communication.
• Proactive, independent, service‑oriented approach.

Responsibilities

• Administer, operate, and troubleshoot CyberArk components (Vault, PVWA, CPM, PSM).
• Manage privileged accounts and onboard target systems.
• Handle incidents and service requests, investigate root causes.
• Coordinate integrations with infrastructure, applications and providers.
• Support patches, upgrades, and new CyberArk deployments.
• Enforce security policies and audit requirements; maintain docs.

Tools

Windows OS

Linux OS

CyberArk components

Job description

Role overview

Operate and improve privileged access management services for global customer environments, with a focus on CyberArk. You will provide second- and third-level support and help keep privileged access dependable and secure, from account onboarding through incident resolution and platform upgrades.

Responsibilities

• Administer, operate, and troubleshoot CyberArk components, including Vault, PVWA, CPM, and PSM.
• Manage privileged accounts and platforms, and onboard target systems.
• Handle incidents and service requests, investigate root causes, and address issues proactively.
• Coordinate integrations with infrastructure and application teams, and with external providers when needed.
• Support patches, upgrades, and new CyberArk deployments.
• Help enforce security policies and audit requirements, and maintain technical documentation.

Requirements

• Several years of practical CyberArk experience, particularly with PVWA, CPM, and PSM.
• Experience working in Windows and Linux environments.
• Strong analytical, troubleshooting, and log analysis skills.
• Background in IT operations and the ability to manage communication with stakeholders.
• Proactive, independent, service-oriented approach to customer support.
• German at C1 level; English is an advantage.

Nice to have

• ITIL knowledge or certification.

Benefits and work setup

• Bulgaria-based role with on-site, hybrid, or remote options in Sofia, Varna, or Plovdiv.
• Listed learning and culture offerings include technical training, language learning access, and regular company and team events; availability may vary by location and working arrangement.