(Senior) Privileged Access Management (PAM) Support Engineer (m/w/d) – CyberArk

iC Consult Careers; United States; Hybrid; USD 77,000 - 110,000; Full time

Benefits offered by this job

Remote work across Germany

On-site/hybrid options in German sites

Job summary

iC Consult Careers is seeking a skilled CyberArk specialist to operate and improve privileged access management across customer environments. You will provide second- and third-level support, platform administration and implementation work to keep privileged accounts secure and reliable.

Responsibilities include administering CyberArk PVWA, CPM and PSM, onboarding target systems, handling incidents, and coordinating with IT, security and vendor teams.

Qualifications

• Several years of hands-on CyberArk experience, especially with PVWA, CPM and PSM.
• Experience working in Windows and Linux environments.
• Strong troubleshooting, log analysis and diagnostic skills.
• IT operations experience and a service-oriented, proactive approach.
• Effective communication and stakeholder coordination skills.
• German at C1 level; English is also required.

Responsibilities

• Administer and troubleshoot CyberArk components across environments.
• Manage privileged accounts and platforms and onboard target systems.
• Handle incidents, investigate root causes and address recurring problems.
• Collaborate with infrastructure, application and third-party teams on integrations.
• Assist with patches, upgrades and new CyberArk implementations.
• Maintain technical documentation and support compliance with security policies.

Skills

CyberArk PVWA

CyberArk CPM

CyberArk PSM

Windows

Linux

Troubleshooting

IT operations

Communication

German (C1)

English

Tools

CyberArk Suite

Job description

Role overview

Operate and improve privileged access management services for customer environments. In this support engineering role, you will help keep privileged accounts and access platforms secure and reliable through second- and third-level support, platform administration, troubleshooting, and implementation work.

Responsibilities

• Administer and troubleshoot CyberArk components, including Vault, PVWA, CPM, and PSM.
• Manage privileged accounts and platforms, and onboard target systems.
• Handle incidents and service requests, investigate root causes, and address recurring problems proactively.
• Work with infrastructure, application, and third-party teams on integrations.
• Assist with patches, upgrades, and new CyberArk implementations.
• Maintain technical documentation and support compliance with security policies and audit requirements.

Requirements

• Several years of hands-on CyberArk experience, especially with PVWA, CPM, and PSM.
• Experience working in Windows and Linux environments.
• Strong troubleshooting, log analysis, and diagnostic skills.
• IT operations experience and a service-oriented, proactive approach.
• Effective communication and stakeholder coordination skills.
• German at C1 level; English is also required.

Nice to have

• ITIL knowledge or certification.

Benefits and work setup

Remote work across Germany or on-site/hybrid at locations in Essen, Frankfurt, Karlsruhe, Munich, Oberhaching, or Stuttgart.