(Senior) Privileged Access Management (PAM) Support Engineer (m/f/d) – CyberArk

iC Consult; United States; Hybrid; USD 77,000 - 121,000; Full time

Benefits offered by this job

Flexible working hours

30 days annual leave

Public transport ticket contribution

Learning programs

Coaching

Sports membership

Job summary

iC Consult is seeking a skilled CyberArk Administrator to run and support privileged access management services, focusing on CyberArk environments for client systems. The role covers platform administration, onboarding privileged accounts and target systems, incident resolution, integrations, and ongoing security and audit readiness.

The ideal candidate will have hands-on CyberArk experience with PVWA, CPM, and PSM, plus Windows and Linux expertise.

Qualifications

• Hands-on CyberArk experience with PVWA, CPM and PSM.
• Experience working with Windows and Linux environments.
• Strong troubleshooting, log analysis and analytical skills.
• IT operations experience and ability to work independently and proactively.

Responsibilities

• Administer and troubleshoot CyberArk components, including Vault, PVWA, CPM, and PSM.
• Manage privileged accounts and platforms, and onboard target systems.
• Resolve incidents and service requests, investigate root causes, and address issues proactively.
• Coordinate integrations with infrastructure, application, and third-party teams.
• Support patching, upgrades, and new CyberArk deployments.
• Maintain technical documentation and help meet security and audit requirements.

Skills

Troubleshooting

Log analysis

Analytical skills

Communication

Tools

CyberArk PVWA

CyberArk CPM

CyberArk PSM

Windows

Linux

Job description

Role overview

Run and support privileged access management services, with a focus on operating CyberArk environments for client systems. The role covers platform administration, onboarding privileged accounts and target systems, incident resolution, integrations, and ongoing security and audit readiness.

Responsibilities

• Administer and troubleshoot CyberArk components, including Vault, PVWA, CPM, and PSM.
• Manage privileged accounts and platforms, and onboard target systems.
• Resolve incidents and service requests, investigate root causes, and address issues proactively.
• Coordinate integrations with infrastructure, application, and third-party teams.
• Support patching, upgrades, and new CyberArk deployments.
• Maintain technical documentation and help meet security and audit requirements.

Requirements

• Several years of hands‑on CyberArk experience, especially with PVWA, CPM, and PSM.
• Experience working with Windows and Linux environments.
• Strong troubleshooting, log analysis, and general analytical skills.
• IT operations experience and the ability to work independently and proactively.
• Clear communication, stakeholder coordination, and a service‑focused approach.
• German proficiency at C1 level; English is an advantage.

Nice to have

• ITIL knowledge or certification.

Benefits and work setup

• Remote work in Germany or hybrid/on‑site work in Essen, Frankfurt, Karlsruhe, Munich, Oberhaching, or Stuttgart.
• Listed benefits include flexible working hours, 30 days of annual leave, a public transport ticket contribution, learning programs, coaching, and sports membership. Benefits may vary by location and working hours.