Senior Private Markets Operations Lead

John Hancock; Boston (MA); Hybrid; USD 73,000 - 122,000; Full time

Job summary

John Hancock, in Boston, seeks an experienced Investment Operations professional to oversee the end-to-end lifecycle of private market investments, including capital calls, distributions, subscriptions, and cash movements.

You will review complex transactions, ensure regulatory compliance, perform portfolio reconciliations, and prepare detailed reporting for portfolios across private markets. Strong Excel skills and stakeholder management are essential.

Qualifications

• Bachelor's degree in Finance, Accounting, Business, Economics, or a related field.
• 5+ years of experience in investment operations, fund administration, investment accounting, portfolio reporting, or alternative investment operations.
• Experience supporting Private Equity, Private Credit, Infrastructure, Real Estate, or other private market investment strategies preferred.
• Strong understanding of capital calls, distributions, investment accounting, partnership structures, and investment lifecycle events.
• Experience working with investment managers, custodians, fund administrators, and finance teams.
• Advanced Excel skills and experience with investment management, accounting, or reporting systems.
• Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
• Excellent communication and stakeholder management capabilities.
• Professional designations such as CFA, CAIA, CPA, CSC, or progress toward completion are considered an asset.

Responsibilities

• Support the end-to-end operational lifecycle of private market investments, including capital calls, distributions, subscriptions, funding activities, and cash movements.
• Review, validate, and process complex investment transactions while ensuring compliance with internal controls, policies, and regulatory requirements.
• Perform portfolio reconciliations and investigate operational exceptions, breaks, and discrepancies.
• Prepare and analyze monthly, quarterly, and annual portfolio reporting, including commitments, funded capital, NAVs, distributions, and portfolio exposures.
• Partner with investment teams, fund administrators, custodians, finance, and external managers to ensure timely and accurate execution of investment activities.
• Monitor operational risks, identify control gaps, and support audit, compliance, and governance activities.
• Support valuation, performance reporting, and data quality initiatives across private market portfolios.
• Lead or participate in process improvement, automation, and system enhancement initiatives to improve operational efficiency and reduce risk.
• Maintain and enhance operational procedures, controls, and documentation.
• Serve as a subject matter expert and provide guidance to junior team members on investment operations processes and best practices.

Skills

Investment operations

Excel skills

Analytical thinking

Stakeholder management

Attention to detail

Communication

Education

Bachelor's degree in Finance, Accounting, Business, Economics, or related field

Job description

John Hancock, in Boston, seeks an experienced Investment Operations professional to oversee the end-to-end lifecycle of private market investments, including capital calls, distributions, subscriptions, and cash movements.

You will review complex transactions, ensure regulatory compliance, perform portfolio reconciliations, and prepare detailed reporting for portfolios across private markets. Strong Excel skills and stakeholder management are essential.