Senior/Principal Technical Program Manager

globalizationpartners; Stati Uniti; Remoto; USD 140.000 - 210.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible time off

Parental leave

Health insurance

Dental insurance

Vision insurance

Spending accounts

Sabbatical after 5 years

Bonus opportunity

Descrizione del lavoro

globalizationpartners is seeking a Technical Program Manager to coordinate complex technology programs that support sales and customer service. You will connect engineering, product, operations, and business teams, turning priorities into plans with clear ownership and progress reporting.

You will lead multiple programs from planning through delivery, define objectives and roadmaps, resolve blockers, and advocate agile practices to deliver customer-focused improvements while learning how sales

Competenze

• Seven+ years of technical program management delivering complex programs.
• Direct experience with AI-enabled development lifecycles and agent-based workflows.
• Strong understanding of software development lifecycles and agile delivery; experience with Jira or Rally.
• A computer science or engineering degree, or equivalent practical experience.
• Strong leadership, communication, problem-solving, and prioritization skills; able to manage several initiatives under pressure.
• Familiarity with work management and productivity software including Jira and Google Suite.
• Experience with Salesforce, Zendesk, or Workday is a plus.

Mansioni

• Lead several technical programs from planning through delivery, keeping scope, timelines, and quality aligned with organizational goals.
• Define objectives, measures of success, roadmaps, and expected outcomes for each program.
• Work across technology, engineering, product, operations, and sales to set priorities, resolve blockers, and support decisions.
• Help teams deliver customer-focused improvements using agile practices.
• Learn how sales and customer support teams work and guide changes that improve their effectiveness.
• Refine program management practices, share lessons, and keep stakeholders informed through meetings and regular status updates.

Conoscenze

Technical program management

AI-enabled lifecycles

Agile methodologies

Cross-functional leadership

Stakeholder communication

Jira/Rally

Google Suite

Formazione

Computer science or engineering degree

Strumenti

Jira

Rally

Google Suite

Salesforce

Zendesk

Workday

Descrizione del lavoro

Role overview

Coordinate complex technology programs that improve the processes and systems supporting sales and customer service. You will connect engineering, product, operations, and business teams, turning organizational priorities into plans and helping multiple initiatives move forward with clear ownership, delivery targets, and progress reporting.

Responsibilities

• Lead several technical programs from planning through delivery, keeping scope, timelines, and quality aligned with organizational goals.
• Define objectives, measures of success, roadmaps, and expected outcomes for each program.
• Work across technology, engineering, product, operations, and sales to set priorities, resolve blockers, and support decisions.
• Help teams deliver customer-focused improvements using agile practices.
• Learn how sales and customer support teams work and guide changes that improve their effectiveness.
• Refine program management practices, share lessons, and keep stakeholders informed through meetings and regular status updates.

Requirements

• At least seven years of technical program management experience delivering complex programs in a technology or SaaS environment.
• Direct experience with AI-enabled development lifecycles and applying AI or agent-based workflows to program management.
• Strong understanding of software development lifecycles and agile delivery, including experience with tools such as Jira or Rally.
• A required agile certification, such as Certified ScrumMaster or SAFe Agilist.
• A computer science or engineering degree, or equivalent practical experience.
• Strong leadership, communication, problem-solving, and prioritization skills; able to manage several initiatives and make decisions under pressure.
• Familiarity with common work management and productivity software, including Jira and Google Suite.

Nice to have

• Experience with Salesforce, Zendesk, or Workday.
• Deeper familiarity with generative AI, large language models, or agent frameworks and their practical use in program delivery.
• Strength in presenting, negotiating, and collaborating with stakeholders at different levels.

Benefits and work setup

The organization describes its teams as remote-first.

• flexible time off, parental leave, health, dental, and vision insurance, spending accounts, and a sabbatical after five years. Non-sales employees may also be eligible for an annual performance-based bonus.