Senior Learning Strategy & Operations Leader

Accenture PLC; Hartford (CT); On-site; USD 133,000 - 292,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Long-term disability

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture seeks a seasoned learning strategy and managed services practitioner to shape and deliver end-to-end learning engagements for clients in the United States. You will engage with senior leaders, design operating models, and contribute to business development within accounts.

You will guide delivery across workstreams, foster a strong learning culture, and help drive measurable outcomes through capability building, leadership development, and AI-enabled learning initiatives.

Qualifications

• Minimum of 8 years of experience in learning strategy, organizational capability development, learning operations, talent consulting or a combination of all.
• Minimum of 2 years of experience in a professional services environment.
• Minimum of 2 years of experience contributing to or supporting client engagements, with growing responsibility for workstream and stakeholder management.

Responsibilities

• Shape, manage and contribute to learning managed services engagements, supporting operating model design, coordinating delivery across workstreams, maintaining quality, and helping drive measurable outcomes for clients.
• Engage confidently with senior client stakeholders (Director, VP, Head of L&D), supporting more senior colleagues in shaping the strategic agenda and helping to build trusted, long-term client relationships.
• Support business development activity within existing and prospective accounts, contributing to proposals, RFP responses, and commercial models as part of the go-to-market strategy for the Learning Performance & Innovation offering.
• Contribute to the design and architecture of learning managed services solutions, helping define the operating model — spanning governance, roles, delivery structures, and vendor ecosystems — that makes strategy operational and scalable.
• Support client advisory on learning strategy and operating model design, integrating managed services expertise to help bridge strategic intent with operational execution and position L&D as a driver of business performance.
• Conduct learning capability diagnostics and needs assessments, contributing to transformation roadmaps grounded in data, market benchmarks, and business context.
• Support the design of AI-enabled learning operating models that embed automation, personalization, and analytics, spanning governance, roles, processes, technology, and vendor ecosystems.
• Help connect learning strategy to business performance outcomes, contributing to measurement frameworks, learning KPIs, and analytics approaches that demonstrate ROI and inform investment decisions.
• Contribute to and help develop cross-functional learning teams, supporting a strong delivery culture and coaching Manager and Consultant-level practitioners; and contribute to organizational transformation work through capability-building programs and leadership development initiatives that build lasting client capability.

Skills

Learning strategy

Organizational capability development

Learning operations

Talent consulting

Client engagements

Education

Advanced degree in adult education / learning science / OD / I/O psychology

Tools

Workday

SAP SuccessFactors

Cornerstone

Job description

Accenture seeks a seasoned learning strategy and managed services practitioner to shape and deliver end-to-end learning engagements for clients in the United States. You will engage with senior leaders, design operating models, and contribute to business development within accounts.

You will guide delivery across workstreams, foster a strong learning culture, and help drive measurable outcomes through capability building, leadership development, and AI-enabled learning initiatives.