Senior Pricing & Loan Operations Specialist II

JPMorgan Chase & Co.; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Jacksonville, FL is seeking an Operations Senior Specialist II to ensure pricing and loan maintenance updates are completed accurately within service timelines.

You will manage daily pricing requests, input loan data, and provide timely, professional support to internal and external partners. The role emphasizes data accuracy, process controls, and risk awareness while collaborating across home lending channels to ensure proper flow of pricing changes to position and risk

Qualifications

• Experience providing customer service support in a phone-based environment.
• Experience entering and validating data in an operational system such as a loan origination or servicing platform.
• Demonstrated attention to detail and accuracy in high-volume, time-sensitive work.
• Ability to communicate clearly and professionally with internal and external partners.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Ability to follow procedures and apply controls to reduce operational risk.
• Knowledge of loan origination lifecycle concepts.
• Proficiency with standard productivity tools (email, spreadsheets, and workflow/queue tools).

Responsibilities

• Review and respond to daily pricing and loan maintenance inquiries from home lending partners.
• Process pricing maintenance changes, including extensions, relocks, renegotiations, and product or rate updates.
• Update and validate loan data in the loan origination system with a high degree of accuracy.
• Manage work queues to meet established service timelines and same-day completion expectations.
• Provide professional customer service by handling inbound calls and written requests.
• Follow internal procedures and applicable external regulations while completing transactions.
• Produce and reconcile assigned daily reports and ensure data completeness and accuracy.
• Identify, investigate, and resolve issues and errors; escalate items that require review.
• Partner with downstream stakeholders to ensure pricing changes flow to position and risk processes.
• Adapt to frequent changes in requirements, controls, and process guidance.
• Support multiple home lending channels, including consumer and correspondent workflows.

Skills

Phone support

Data entry

Attention to detail

Clear communication

Multi-tasking

Process escalation

Operational risk awareness

Loan origination lifecycle

Productivity tools

Education

Bachelor’s degree in finance or business

Tools

Loan origination system

Job description

JPMorgan Chase & Co. in Jacksonville, FL is seeking an Operations Senior Specialist II to ensure pricing and loan maintenance updates are completed accurately within service timelines.

You will manage daily pricing requests, input loan data, and provide timely, professional support to internal and external partners. The role emphasizes data accuracy, process controls, and risk awareness while collaborating across home lending channels to ensure proper flow of pricing changes to position and risk