Senior Practice Operations Leader

UT Health San Antonio; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

UT Health San Antonio seeks a Senior Practice Manager to provide operational leadership across medical practices, ensuring efficient workflows, patient throughput, and high-quality care during leadership transitions.

You will oversee the float pool, staff development, and budgetary performance while partnering with finance and clinical leaders to optimize revenue cycles and patient access.

Qualifications

• Bachelor’s degree in healthcare administration, business, or related field is required.
• Seven years of experience with four years of supervisory experience.
• Healthcare outpatient experience strongly preferred.
• Experience managing multisite or high-volume practices.
• Familiarity with EHR systems (Epic, Cerner, Athena).

Responsibilities

• Oversee assigned medical practices, ensuring smooth workflows, efficient patient throughput, and adherence to organizational standards.
• Develop and implement operational policies, procedures, and best practices to improve efficiency and quality of care.
• Monitor clinic performance metrics, including patient access, wait times, provider productivity, and patient satisfaction.
• Lead, mentor, and support practice supervisors, front office staff, clinical support teams, and others as assigned.
• Manage staffing levels, recruitment, onboarding, training, and performance evaluations, as assigned.
• Foster a culture of teamwork, accountability, safety, and continuous improvement.
• Manage practice budgets, financial performance, and revenue cycle processes.
• Monitor key financial indicators such as charge capture, collections, expenses, and provider productivity.
• Partner with finance and revenue cycle teams to optimize billing accuracy and reduce denials.
• Ensure a welcoming, patient centered environment that supports high quality care and service excellence.
• Address escalated patient concerns and collaborate with clinical leaders to resolve issues.
• Support quality improvement initiatives, regulatory compliance, and accreditation standards.
• Serve as the operational partner to physicians, advanced practice providers, and clinical leaders.
• Support provider scheduling, resource allocation, and workflow optimization to optimize patient access into the practice.
• Facilitate communication between providers, staff, and administrative departments.
• Participate in strategic planning for practice expansion, service line development, and operational enhancements.
• Analyze data to identify trends, opportunities, and areas for improvement.
• Lead or support projects related to technology implementation, facility upgrades, and process redesign.

Skills

Leadership

Communication

Organizational skills

Adaptability

Collaboration

Conflict resolution

Financial acumen

Education

Bachelor's degree in healthcare administration or related field

Tools

Epic

Cerner

Athena

Job description

UT Health San Antonio seeks a Senior Practice Manager to provide operational leadership across medical practices, ensuring efficient workflows, patient throughput, and high-quality care during leadership transitions.

You will oversee the float pool, staff development, and budgetary performance while partnering with finance and clinical leaders to optimize revenue cycles and patient access.