Senior Practice Assistant, Orthopedics

Mass General Brigham Incorporated; Boston, Northern (MA, KY); Hybride; USD 26 000 - 37 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

Comprehensive benefits

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Résumé du poste

Mass General Brigham in Boston is seeking a Senior Practice Assistant in Orthopedics to support scheduling, registration, and billing with a strong focus on operational excellence. This role offers a hybrid work environment and 40 hours per week to help ensure smooth clinic operations.

You will act as a Super User for scheduling and billing systems, coordinate patient services, and guide fellow staff while collaborating with physicians and clinical teams to deliver high-quality orthopedic care.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of office experience.
• Advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
• Strong communication, organization, and ability to handle non-routine inquiries.

Responsabilités

• Coordinate patient appointments and scheduling, maintain scheduling records, respond to inquiries, and support efficient check-in/check-out processes.
• Perform advanced administrative and clerical functions supporting clinical service and practice operations.
• Process patient billing forms, maintain accurate documentation, and scan records into the patient medical record.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
• Perform complex or specialized functions, including surgical scheduling and provider schedule changes or blocking.

Description du poste

## Senior Practice Assistant, OrthopedicsApply: Hybrid: 32 Fruit Street Boston (Yawkey Center): Full time: Posted Today: RQ4081973Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**Department of Orthopedics | Hybrid | Full-Time Take the next step in your healthcare career while making a meaningful impact on patients, providers, and practice operations! We are seeking an experienced, organized, and collaborative Sr. Practice Assistant to join the Department of Orthopedics. In this advanced administrative role, you’ll support efficient practice operations, coordinate patient services, and serve as a knowledgeable resource for colleagues across the practice. Working with minimal supervision, you’ll bring a high level of proficiency to scheduling, registration, billing, and complex administrative functions while providing functional guidance to other Practice Assistants and supporting the daily activities of practice staff. What You’ll Do - Coordinate patient appointments, maintain scheduling records, respond to inquiries, and support efficient patient check-in and check-out processes. - Perform advanced administrative and clerical functions supporting clinical service and practice operations. - Process patient billing forms, maintain accurate documentation, and scan records into the patient medical record. - Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues. - Perform complex or specialized functions, including surgical scheduling and provider schedule changes or blocking, as needed. - Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily practice activities. - Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results. - Collect co-payments when required and support other patient-facing administrative functions. - Collaborate with providers, clinical teams, and administrative colleagues to support smooth, efficient practice operations.**Qualifications*** High school diploma or equivalent required.* 3–5 years of office experience required.* Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.* Strong knowledge of office operations, standards, and administrative procedures.* Ability to manage non-routine phone inquiries and appropriately resolve routine issues.* Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.* Strong organizational and time management skills with the ability to effectively manage multiple priorities.* Ability to follow established protocols, work independently within established systems, and provide guidance to others.**Additional Job Details (if applicable)**### Why Join Our Team?* Hybrid work arrangement.* Comprehensive benefits, including medical, dental, and vision coverage.* 403(b) retirement plan.* Tuition reimbursement.* Discounted MBTA pass and additional employee perks.* Opportunity to grow your career in a senior administrative role within the Department of Orthopedics.* Develop specialized expertise in complex scheduling, registration, billing, and orthopedic practice operations.* Build leadership experience by providing guidance and support to fellow administrative team members.* Collaborate with physicians, clinical teams, and administrative colleagues dedicated to delivering exceptional orthopedic care. You’ll play an important role in supporting efficient orthopedic practice operations while serving as a trusted resource for patients, providers, and colleagues. Join a collaborative team where your experience, leadership, and commitment to exceptional service make a meaningful impact every day!**Remote Type**Hybrid**Work Location**32 Fruit Street**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$19.37 - $27.71/Hourly**Grade**4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.