Senior Practice Assistant II

Mass General Brigham; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Paid time off

Public transit discount

Childcare resources

401(k) / retirement plan

Discounts

Job summary

Mass General Brigham is seeking a Senior Clinic/Practice Assistant in Boston, MA, to keep a busy clinical practice running smoothly. This role blends advanced administrative expertise with strong customer service to create a welcoming experience for patients and colleagues.

The position requires 3–5 years of office experience, bilingual Spanish, and proficiency in Microsoft Office; on-site work with standard daytime hours is expected.

Qualifications

• Strong Microsoft Outlook, Word, Excel, and PowerPoint skills are required.
• Clear written and verbal communication, sound judgment, and ability to handle non-routine calls.

Responsibilities

• Coordinate appointments, respond to routine inquiries, and support patient check-in and check-out.
• Process billing forms, scan documents into the patient medical record/EMR, and collect co-payments when required.
• Serve as a “Super User” for scheduling, registration, and billing systems; train and assist team members.
• Handle advanced scheduling functions, including surgical scheduling and schedule changes or blocking.
• Provide functional guidance to Office and Practice Assistants and help oversee daily staff activities with supervision.
• Screen and route messages related to prior authorizations, provider questions, prescription refills, and test results.

Skills

MS Office Suite

Communication skills

Bilingual Spanish

Time management

Education

High school diploma or equivalent

Tools

Scheduling systems

Billing systems

EMR (Electronic Medical Records)

Microsoft Office

Job description

Job Summary

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care.

North End Waterfront Health | Boston, MA

Make an Impact in a Patient-Centered Practice

Join our team as a Senior Clinic/Practice Assistant and help keep a busy clinical practice running smoothly. In this non-patient-care role, you will combine advanced administrative expertise, strong customer service, and day-to-day team support to create an efficient, welcoming experience for patients and colleagues.

What You’ll Do

• Coordinate appointments, respond to routine inquiries, and support patient check-in and check-out.
• Process billing forms, scan documents into the patient medical record/LMR, and accept co-payments when required.
• Serve as a “Super User” for scheduling, registration, and billing systems; train and assist team members.
• Handle advanced scheduling functions, which may include surgical scheduling and schedule changes or blocking.
• Provide functional guidance to Office and Practice Assistants and, with the Supervisor, help oversee daily staff activities.
• Screen and route messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

• High school diploma or equivalent required; experience cannot be substituted for this requirement.
• Three to five years of office experience required.
• Bilingual Spanish required.
• Advanced Microsoft Outlook, Word, Excel, and PowerPoint skills, along with strong knowledge of office operations and procedures.
• Clear written and verbal communication, sound judgment, and confidence handling non-routine calls and routine issue resolution.
• Strong organization, time management, proofreading, and editing skills, with the ability to manage multiple priorities and follow established protocols.

Additional Job Details (if applicable)

Schedule

Monday–Friday, 8:30 a.m.–5:00 p.m., with possible Monday and Wednesday evenings and a Saturday rotation.

Primary location

15–33 Tufts Street, North End Waterfront Health, Boston.

Coverage

Occasional support for the North End Vision department may be required.

Benefits That Support You

• Medical, dental, and vision insurance
• Tuition reimbursement and generous paid time off
• 50% off MBTA passes
• Childcare resources and emergency backup care
• 403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity options
• Exclusive discounts on entertainment, recreation, museums, sporting events, and more

Remote Type

Onsite

Work Location

15-33 Tufts Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

• /

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.