Senior Practice Assistant II

1200 The General Hospital Corporation; Boston (MA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Tuition reimbursement

Paid time off

MBTA transit discounts

401(k) / retirement plan options

Employee discounts

Job summary

Mass General Brigham in Boston seeks a Senior Clinic/Practice Assistant to ensure the smooth operation of a busy clinical practice in a non-patient-care capacity. You will combine administrative expertise, strong customer service, and day-to-day team support to create a welcoming experience for patients and colleagues.

The role requires 3–5 years of office experience, a high school diploma, and bilingual Spanish.

Qualifications

• High school diploma or equivalent required; experience cannot substitute.
• 3–5 years of office experience required.
• Bilingual Spanish required.
• Advanced MS Outlook, Word, Excel, PowerPoint skills; strong office knowledge.
• Clear written/verbal communication, sound judgment and calm handling of issues.
• Strong organization, time management, proofreading and ability to multi-task.

Responsibilities

• Coordinate appointments, respond to routine inquiries, support patient check-in/out.
• Process billing forms, scan documents into patient record, collect co-pays.
• Serve as Super User for scheduling, registration, and billing; train staff.
• Handle advanced scheduling including surgical scheduling and changes.
• Provide guidance to Office/Practice Assistants and help manage daily staff.
• Screen and route messages on prior authorizations, prescriptions, test results.

Skills

Bilingual Spanish

Clear written and verbal communication

Strong organization and time mgmt

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

North End Waterfront Health | Boston, MA – Make an Impact in a Patient-Centered Practice Join our team as a Senior Clinic/Practice Assistant and help keep a busy clinical practice running smoothly. In this non-patient-care role, you will combine advanced administrative expertise, strong customer service, and day-to-day team support to create an efficient, welcoming experience for patients and colleagues.

What You’ll Do

• Coordinate appointments, respond to routine inquiries, and support patient check-in and check-out.
• Process billing forms, scan documents into the patient medical record/LMR, and accept co-payments when required.
• Serve as a “Super User” for scheduling, registration, and billing systems; train and assist team members.
• Handle advanced scheduling functions, which may include surgical scheduling and schedule changes or blocking.
• Provide functional guidance to Office and Practice Assistants and, with the Supervisor, help oversee daily staff activities.
• Screen and route messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

High school diploma or equivalent required; experience cannot be substituted for this requirement. Three to five years of office experience required. Bilingual Spanish required. Advanced Microsoft Outlook, Word, Excel, and PowerPoint skills, along with strong knowledge of office operations and procedures. Clear written and verbal communication, sound judgment, and confidence handling non-routine calls and routine issue resolution. Strong organization, time management, proofreading, and editing skills, with the ability to manage multiple priorities and follow established protocols.

Additional Job Details (if applicable)

• Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m., with possible Monday and Wednesday evenings and a Saturday rotation
• Primary location: 15–33 Tufts Street, North End Waterfront Health, Boston.
• Coverage: Occasional support for the North End Vision department may be required.

Benefits That Support You

• Medical, dental, and vision insurance
• Tuition reimbursement and generous paid time off
• 50% off MBTA passes
• Childcare resources and emergency backup care
• 403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity options
• Exclusive discounts on entertainment, recreation, museums, sporting events, and more
• Remote Type Onsite Work Location 15-33 Tufts Street
• Scheduled Weekly Hours 40
• Employee Type Regular Work Shift Day (United States of America)
• Pay Range $19.37 - $27.71/Hourly Grade 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1200

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.