Senior Practice Assistant, Cardiovascular

The General Hospital Corporation; Boston (MA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Comprehensive benefits

403(b) retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Massachusetts General Hospital is seeking a Senior Practice Assistant to join the Cardiovascular team on a hybrid, Monday–Friday schedule. This role supports scheduling, registration, billing, and complex administrative functions while assisting patients, providers, and clinical staff.

You will lead office operations, supervise colleagues, manage prior authorizations and test communications, and collaborate with physicians and multidisciplinary teams to ensure efficient care and a positive

Qualifications

• High school diploma or equivalent required.
• 3-5 years of office experience required.
• Advanced Microsoft Office skills including Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of office operations, standards, and administrative procedures.
• Excellent written and verbal communication skills; ability to compose, edit and-proofread documents.
• Ability to manage non-routine phone inquiries and communicate effectively with patients and colleagues.
• Strong organizational, multitasking, and time management skills; prioritize competing tasks.
• Ability to work independently and provide guidance to others in a busy healthcare environment.

Responsibilities

• Coordinate patient appointments and scheduling; support check-in/check-out processes.
• Manage incoming calls and patient inquiries; handle routine and complex administrative requests.
• Process patient billing forms and scan records into electronic medical records.
• Serve as a Super User for scheduling, registration, and billing systems; train colleagues.
• Perform complex administrative tasks including scheduling and provider schedule changes.
• Guide Office and Practice Assistants; assist Supervisor in daily activities.
• Manage communications related to prior authorizations, questions, prescriptions, and test results.
• Support daily office operations and documentation; maintain efficient workflows.
• Collaborate with cardiovascular providers and administrative teams to ensure smooth operations and patient experience.

Skills

Microsoft Office

Communication

Organization

Time management

Patient coordination

Education

High school diploma

Tools

EMR systems

Job description

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

MGH Cardiovascular | Hybrid | Monday-Friday

Take the next step in your healthcare career while making a meaningful difference in cardiovascular care and the patient experience!

We are seeking an experienced, organized, and patient-focused Senior Practice Assistant to join the Cardiovascular team at Massachusetts General Hospital. In this advanced administrative role, you'll help ensure smooth and efficient practice operations while supporting patients, providers, and clinical staff in a specialized cardiovascular care setting.

Working with minimal supervision, you'll bring your expertise in scheduling, registration, billing, and complex administrative functions while serving as a knowledgeable resource for fellow Practice Assistants. This is an exciting opportunity to expand your leadership skills, develop specialized expertise, and contribute to a collaborative team dedicated to delivering exceptional patient care.

What You'll Do

• Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out processes.
• Manage incoming calls, respond to patient inquiries, and appropriately handle routine and complex administrative requests.
• Process patient billing forms, maintain accurate documentation, and scan records into electronic medical records.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
• Perform complex administrative functions, including surgical scheduling and provider schedule changes or blocking, as needed.
• Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily practice activities.
• Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
• Collect co-payments when required and support patient registration and billing processes.
• Support daily office operations, including managing correspondence, preparing documents, maintaining records, and ensuring efficient administrative workflows.
• Collaborate with cardiovascular providers, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• 3-5 years of office experience required.
• Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of office operations, standards, and administrative procedures.
• Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
• Ability to manage non-routine phone inquiries, resolve routine administrative issues, and communicate effectively with patients and colleagues.
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
• Ability to work independently, follow established protocols, and provide guidance to others in a busy healthcare environment.

Additional Job Details (if applicable)

Why Join Our Team?

• Hybrid work arrangement with a Monday-Friday schedule.
• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Opportunity to grow your career in a senior administrative role within Cardiovascular services at Massachusetts General Hospital.
• Develop specialized expertise in cardiovascular practice operations, complex scheduling, patient access, registration, and billing.
• Build leadership experience by providing guidance and support to fellow administrative team members.
• Collaborate with physicians, advanced practice providers, and multidisciplinary teams dedicated to delivering exceptional cardiovascular care.
• Gain valuable experience supporting specialized clinical services while contributing to operational improvements and efficient patient coordination.

You’ll play an important role in supporting efficient cardiovascular practice operations while helping create a positive and compassionate experience for patients and families. Join a collaborative team where your expertise, leadership, and commitment to exceptional patient service make a meaningful impact every day!

Remote Type

Hybrid

Work Location

125 Nashua Street

Scheduled Weekly Hours

40