Practice Assistant II, Heart Failure & Transplant Service

The General Hospital Corporation; Boston (MA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

The General Hospital Corporation's Mass General Brigham network is seeking a Practice Assistant II for the Heart Failure and Transplant Service. This role is hybrid with a Monday-Friday schedule and a full-time commitment, working to coordinate patient appointments, testing, referrals, and other essential services in a busy ambulatory setting.

You will be the critical link between patients and clinicians, handling administrative tasks, insurance verification, scheduling, and financial processes,

Qualifications

• High school diploma or GED required.
• 2-3 years of office experience required.
• Strong written and verbal communication skills, including a good command of English and familiarity with medical terminology.
• Excellent interpersonal and customer service skills with the ability to communicate effectively with patients, providers, and colleagues.
• Exceptional organizational, multitasking, and time management skills with strong attention to detail.
• Ability to work independently and collaboratively in a busy, high-volume healthcare environment.
• Strong problem-solving skills with the ability to manage complex administrative issues and identify appropriate solutions.
• Ability to provide administrative guidance and serve as a resource to fellow team members.
• Proficiency with computer applications and administrative systems used in healthcare practice operations.

Responsibilities

• Serve as a primary contact for patients and providers, delivering compassionate service.
• Coordinate patient appointments, diagnostic testing, and referral visits with timely scheduling.
• Manage Epic In Basket messages and facilitate communication with the clinical team.
• Answer and triage calls, respond to patient inquiries, and escalate when needed.
• Assist patients with insurance verification, referrals, and prior authorizations for procedures.
• Provide information about financial services and insurance-related processes.
• Support registration verification, co-payment collection, cash management, and encounter form reconciliation.
• Collaborate with providers to resolve scheduling challenges.
• Provide cross-coverage and assist with training of new team members.
• Maintain confidential patient information per HIPAA and ensure efficient patient flow.
• Participate in special projects and process improvements to enhance patient experience.

Skills

Communication skills

Office experience

English proficiency

HIPAA knowledge

Education

High school diploma or GED

Tools

Epic In Basket

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Heart Failure and Transplant Service | Hybrid | Monday-Friday | Full-Time

Build your career in healthcare while making a meaningful difference in the lives of patients receiving specialized cardiac care!

We are seeking an organized, compassionate, and detail-oriented Practice Assistant II to join our Heart Failure and Transplant Service. In this important administrative role, you'll serve as a key connection between patients and healthcare providers, helping coordinate appointments, diagnostic testing, referrals, and other essential services in a busy ambulatory care setting.

This is an exciting opportunity to develop specialized expertise in cardiovascular care while working alongside a dedicated clinical team supporting patients with complex heart conditions and transplant-related healthcare needs.

What You'll Do

• Serve as a primary point of contact for patients and providers, delivering professional, compassionate service and helping resolve complex administrative and patient-related concerns.
• Coordinate patient appointments, diagnostic testing, and referral visits, ensuring timely scheduling and accurate tracking.
• Manage Epic In Basket messages related to patient scheduling and facilitate communication with members of the clinical team.
• Answer and triage incoming telephone calls, respond to patient inquiries, and appropriately escal…
• Assist patients with insurance verification, managed care requirements, referrals, and prior authorizations for procedures as needed.
• Provide information about financial services, self-pay resources, and insurance-related processes to help patients navigate their care.
• Support registration verification, co-payment collection, cash management, and encounter form reconciliation to ensure accurate administrative and financial processes.
• Collaborate with providers and clinical staff to resolve scheduling challenges and complex patient service issues.
• Provide cross-coverage for other Practice Assistants as needed and assist with training and orientation of new team members.
• Maintain accurate, confidential patient information in accordance with HIPAA guidelines while supporting efficient patient flow and practice operations.
• Participate in special projects and process improvements that enhance the patient experience and overall practice efficiency.

Qualifications

• High school diploma or GED required.
• 2-3 years of office experience required.
• Strong written and verbal communication skills, including a good command of English and familiarity with medical terminology.
• Excellent interpersonal and customer service skills with the ability to communicate effectively with patients, providers, and colleagues.
• Exceptional organizational, multitasking, and time management skills with strong attention to detail.
• Ability to work independently and collaboratively in a busy, high-volume healthcare environment.
• Strong problem-solving skills with the ability to manage complex administrative issues and identify appropriate solutions.
• Ability to provide administrative guidance and serve as a resource to fellow team members.
• Proficiency with computer applications and administrative systems used in healthcare practice operations.

Additional Job Details (if applicable)

Why Join Our Team?

• Hybrid work arrangement with a Monday-Friday schedule.
• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Opportunity to grow your career within the Heart Failure and Transplant Service.
• Develop specialized expertise in cardiovascular care coordination, diagnostic scheduling, referral management, and healthcare administration.
• Collaborate with physicians, advanced practice providers, and multidisciplinary teams dedicated to delivering exceptional heart failure and transplant care.
• Gain valuable experience navigating complex patient needs, insurance processes, and specialized ambulatory practice operations.
• Build leadership and mentoring skills by assisting with training and supporting fellow administrative team members.

You’ll play an important role in helping patients navigate complex cardiac care while ensuring they receive timely, compassionate, and coordinated support throughout their healthcare journey. Join a collaborative team where your organizational skills, problem-solving abilities, and commitment to exceptional