Senior Practice Assistant, Cardiology

The General Hospital Corporation; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits package

403(b) plan

Tuition reimbursement

MBTA pass

Job summary

The Brigham and Women's Hospital, Inc. is seeking a Sr. Practice Assistant for the Watkins Cardiology Clinic.

This onsite, 40-hour-per-week role supports scheduling, registration, billing, and administrative functions for a busy cardiovascular care team, delivering an organized patient experience. You will mentor fellow assistants, coordinate complex scheduling, manage inquiries, and ensure accurate documentation in the electronic medical record, contributing to smooth clinic operations and

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Ability to work independently and provide guidance to others.

Responsibilities

• Coordinate patient appointments and scheduling; support check-in/check-out processes.
• Manage calls and patient inquiries; handle routine and complex administrative requests.
• Process billing forms and maintain documentation in the EMR system.
• Serve as a Super User for scheduling, registration, and billing; train colleagues as needed.
• Oversee provider schedule changes, appointment blocking, and specialized scheduling.

Skills

Communication skills

Organizational skills

Time management

Independent work

Education

High school diploma

Tools

Outlook

Word

Excel

PowerPoint

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

BWH Cardiology, Watkins Clinic | Onsite | Monday-Friday

Take the next step in your healthcare career while making a meaningful difference in cardiovascular care and the patient experience!

We are seeking an experienced, organized, and patient-focused Sr. Practice Assistant to join the Watkins Clinic within the Department of Cardiology at Brigham and Women's Hospital. In this advanced administrative role, you'll help ensure smooth and efficient practice operations while supporting patients, providers, and clinical staff in a specialized cardiovascular care setting.

Working with minimal supervision, you'll bring your expertise in patient scheduling, registration, billing, and complex administrative functions while serving as a knowledgeable resource for fellow Practice Assistants. This is an exciting opportunity to expand your leadership skills, develop specialized expertise, and contribute to a collaborative team dedicated to delivering exceptional cardiac care.

What You'll Do

• Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out processes.
• Manage incoming calls, respond to patient inquiries, and appropriately handle routine and complex administrative requests.
• Process patient billing forms, maintain accurate documentation, and scan records into electronic medical records.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
• Perform complex administrative functions, including provider schedule changes, appointment blocking, and specialized scheduling as needed.
• Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily practice activities.
• Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
• Collect co-payments when required and support patient registration and billing processes.
• Support daily office operations, including managing correspondence, preparing documents, maintaining records, and ensuring efficient administrative workflows.
• Collaborate with cardiologists, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• 5 years of office experience required.
• Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of office operations, standards, and administrative procedures.
• Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
• Ability to manage non-routine phone inquiries, resolve routine administrative issues, and communicate effectively with patients and colleagues.
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
• Ability to work independently, follow established protocols, and provide guidance to others in a busy healthcare environment.

Additional Job Details (if applicable)

Why Join Our Team?

• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Opportunity to grow your career in a senior administrative role within the Watkins Cardiology Clinic at Brigham and Women's Hospital.
• Develop specialized expertise in cardiovascular practice operations, complex scheduling, patient access, registration, and billing.
• Build leadership experience by providing guidance and support to fellow administrative team members.
• Collaborate with cardiologists, advanced practice providers, and multidisciplinary teams dedicated to delivering exceptional cardiovascular care.
• Gain valuable experience supporting specialized cardiac services while contributing to operational improvements and efficient patient coordination.

You'll play an important role in supporting efficient cardiology practice operations while helping create a positive and compassionate experience for patients and families. Join a collaborative team where your expertise, leadership, and commitment to exceptional patient service make a meaningful impact every day!

Remote Type

Onsite

Work Location

70 Francis Street

Scheduled Weekly Hours

40

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