Senior Practice Administrator

CaroMont Health; Belmont (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

CaroMont Health in North Carolina seeks a Practice Operations Leader to partner with providers and leadership to drive growth, operational excellence, and safety across the organization.

You will oversee financial performance, revenue cycle, staffing, patient experience, and care coordination, while guiding EMR and Practice Management systems and leading CMG Projects teams.

Qualifications

• English written and spoken communication proficiency required.
• Strong customer service skills required.
• Proficiency with MS Office; familiarity with EMR/Practice Management systems.
• Knowledge of medical terminology and health insurance concepts.
• Initiative and problem-solving abilities essential.

Responsibilities

• Oversee financial performance and revenue cycle management.
• Lead recruitment, retention, and staff development.
• Improve patient experience and provider engagement.
• Coordinate care, ensure safety and high reliability.
• Lead system initiatives and CMG Projects team.

Skills

Communication

Customer Service

Problem Solving

Team Leadership

English Proficiency

Education

Bachelor’s degree

High school diploma

Tools

MS Office Suite

EMR/Practice Management systems

Job description

Job Summary

A leader who partners with the practice providers, leadership team, and various departments to create practice operations that drive growth, progress, and achieve goals. Responsible for the following: financial performance, revenue cycle management, employee recruitment and retention, patient experience, employee and provider engagement, service recovery, quality of care, care coordination, EMR and Practice Management fluency, and working in a safe and Highly Reliable Organization (HRO) with a focus on patient, employee, and provider safety. The leader will work on system initiatives and help the organization achieve strategic goals. The leader will also be responsible for leading and/or co-leading a CaroMont Medical Group (CMG) Projects team.

Qualifications

Bachelor’s degree preferred; high school diploma required. Five (5) years of healthcare management experience in a supervisory role or equivalent supervisory experience required. Relevant certifications (CMPE, FACMPE, or FACHE) are preferred. Excellent written and spoken communication skills in English are required. Excellent customer service skills required. Excellent computer skills including an understanding of MS Office Suite, internet and email required; knowledge of medical terminology is required; medical insurance knowledge required; initiative/problem solving skills are required. Strong financial, planning and multiple site management skills preferred. EMR and Practice Management system knowledge preferred.; must be able to manage and foster a team environment