Senior Power Systems Support Engineer

Vertiv Group Corporation; Westerville (OH); On-site; USD 75,000 - 105,000; Full time

Job summary

Vertiv is seeking a Power Management Technical Support Engineer to provide advanced technical support for power systems to international customers and field personnel. You will serve as the primary escalation contact for the Technical Support Engineer I team and drive root cause analysis for complex issues.

This role emphasizes independent troubleshooting, detailed documentation, and mentoring while working in a fast-paced environment with moderate supervision.

Qualifications

• Associate or bachelor's degree in electrical/electronic engineering or equivalent experience preferred.
• 3–5 years of experience in power systems, UPS, battery systems, or critical infrastructure support.
• Military technical training may substitute for formal education.

Responsibilities

• Provide advanced technical support for domestic and international customers and Customer Engineers.
• Serve as the escalation point for Technical Support Engineer I issues.
• Identify, analyze, and resolve complex UPS system, battery, firmware, and application issues.
• Independently perform root cause analysis on down-unit events using data and service history.
• Create, update, and manage cases in Oracle Engagement Cloud.
• Manage cases and technical solutions per established call-center workflows and escalation procedures.
• Perform on-site visits to support escalated or high-visibility customer issues.
• Support detailed root cause investigations and formal customer-facing reports.
• Review and process escalated warranty claims.
• Develop, review, and maintain technical documentation and knowledgebase content.

Skills

UPS systems

Battery technologies

Critical power infrastructure

Electrical troubleshooting

Customer communication

Documentation

Mentoring

Education

Associate or bachelor’s degree in electrical/electronic engineering

Tools

Microsoft Office

Oracle systems

Web-based technologies

Job description

Vertiv is seeking a Power Management Technical Support Engineer to provide advanced technical support for power systems to international customers and field personnel. You will serve as the primary escalation contact for the Technical Support Engineer I team and drive root cause analysis for complex issues.

This role emphasizes independent troubleshooting, detailed documentation, and mentoring while working in a fast-paced environment with moderate supervision.