Senior Power Systems Field Trainer & Troubleshooter

Kinsley Group; City of Syracuse (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

The Senior Technical Support Specialist at Kinsley Group serves as the advanced technical resource for power generation equipment, delivering technical training, field support, troubleshooting, and commissioning assistance for Rehlko KO-Series and Big-Iron generators, ATS/switchgear, DPS systems, and multi-unit configurations.

This role collaborates with Service Operations, Technical Training, Branch Management, Sales Engineering, and Rehlko factory personnel to support technician development,

Qualifications

• Twenty years of hands-on experience servicing generators (S00kW to 2,500kW) and expertise in paralleling switchgear and DPS systems.
• Willingness to travel internationally and meet security clearance requirements.
• Ability to obtain and maintain Rehlko certifications, train-the-trainer credentials, and ongoing education for technical instruction.

Responsibilities

• Obtain and maintain Rehlko certifications and train-the-trainer credentials.
• Lead development and delivery of industrial training classes at the Kinsley Training Center in Syracuse.
• Collaborate to maximize technician productivity, deliver field and classroom training, and solve scheduling issues.
• Lead advanced troubleshooting for complex equipment and commissioning issues with engineering and internal teams.
• Support large-scale service and start-up assignments and ensure issues are documented and closed.

Skills

Technical training

Field support

Troubleshooting

Commissioning

Training delivery

Customer service

Tools

Rehlko equipment expertise

Switchgear experience

Job description

The Senior Technical Support Specialist at Kinsley Group serves as the advanced technical resource for power generation equipment, delivering technical training, field support, troubleshooting, and commissioning assistance for Rehlko KO-Series and Big-Iron generators, ATS/switchgear, DPS systems, and multi-unit configurations.

This role collaborates with Service Operations, Technical Training, Branch Management, Sales Engineering, and Rehlko factory personnel to support technician development,