Senior Generator Technical Support Engineer

Kinsley Group, Inc; Town of De Witt (NY); On-site; USD 62,000 - 76,000; Full time

Job summary

Kinsley Group, Inc. is seeking a Senior Technical Support Specialist to serve as a leading technical resource for Rehlko KO-Series and large multi-unit generators. You will train field teams, lead complex repairs, and coordinate commissioning with factory and service staff.

You will travel to customer sites, conduct diagnostics, supervise installations, and support upgrades while maintaining certifications and documenting outcomes for continuous improvement.

Qualifications

• Twenty years of hands-on experience servicing generators (S00kW to 2,500kW) with switchgear and DPS knowledge.
• Willingness to travel internationally and meet security clearance requirements.
• Ability to obtain and maintain required certifications and continuing education.
• Valid state driver’s license and DOT medical card or ability to obtain one.
• Flexible scheduling including nights, weekends, and on-call work.

Responsibilities

• Lead advanced troubleshooting for complex generator equipment and controls.
• Provide field and classroom training, and mentor technicians.
• Coordinate with factory engineering and internal teams to resolve issues.
• Manage large-scale service start-ups and commissioning activities.
• Document findings, actions, and lessons learned for future training.

Skills

Advanced troubleshooting

Field support

Technical training

Customer service

Education

OSHA 10/30 certification

EGSA certification preferred

Tools

Rehlko KO-Series

ATS/switchgear

DPS systems

Job description

Kinsley Group, Inc. is seeking a Senior Technical Support Specialist to serve as a leading technical resource for Rehlko KO-Series and large multi-unit generators. You will train field teams, lead complex repairs, and coordinate commissioning with factory and service staff.

You will travel to customer sites, conduct diagnostics, supervise installations, and support upgrades while maintaining certifications and documenting outcomes for continuous improvement.