Senior PMO Lead — Crisis & Investigations

EY; Boston (MA); On-site; USD 114,000 - 260,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) retirement plan

Paid time off and holidays

Job summary

EY seeks a Senior Manager, PMO & Engagement Management to lead the crisis and investigations engagements, directing multidisciplinary teams and governance, while coordinating with clients, legal counsel and executives. The role focuses on repeatable processes, risk management and scalable delivery across cyber breach and remediation matters.

The position requires a bachelor’s degree plus 8+ years of experience, strong negotiation skills, and willingness to travel beyond standard hours.

Qualifications

• A bachelor’s degree in Business, Accounting, Finance, Cybersecurity, Criminal Justice, International Relations, Public Policy or a related field.
• Significant experience leading large, complex programs, investigations, crisis-response activities, cyber-related engagements or multidisciplinary initiatives.
• Demonstrated experience designing and operating governance, reporting, escalation and resource-management processes across multiple engagements or service workstreams.
• Experience leading teams and managing delivery expectations, service performance, quality and risk.
• At least one relevant professional designation or certification, or the commitment to obtain an approved certification within the first year of employment.
• The ability and willingness to travel and work in excess of standard hours when necessary.

Responsibilities

• Lead the strategy, mobilization, execution, quality and continuous improvement of the PMO and engagement management service across a portfolio of complex cyber breach, crisis response and remediation matters.
• Establish standardized intake, governance, reporting, escalation, decision-tracking and closeout processes that support repeatable delivery across clients.
• Serve as the central coordination point among forensic and technical response teams, client executives, legal counsel, communications professionals, cyber insurers and other stakeholders.
• Direct multidisciplinary and leveraged delivery teams, coordinate resources and workloads, and maintain accountability across concurrent matters and workstreams.
• Create consistent visibility through executive updates, service dashboards, milestone tracking, and risk, assumption, issue and dependency management.
• Translate rapidly developing technical, operational and business information into concise, decision-useful communications.
• Monitor service performance, responsiveness, quality and alignment with client objectives and EY quality and risk management requirements.
• Develop configurable playbooks, workflows, templates, reporting standards and knowledge assets that promote scalability and consistent outcomes.
• Use data, AI, workflow tools and advanced technology appropriately to improve service visibility, coordination and operational control.
• Support breach preparedness, readiness assessments, exercises, retainers and other recurring Crisis & Investigations Managed Services offerings.
• Develop trusted client relationships and contribute to proposals, market activity and business development.
• Lead, coach and develop team members and promote collaboration across EY’s global multidisciplinary network.

Skills

Leadership

Stakeholder management

Governance & reporting

Crisis management

Executive-level communication

Travel willingness

Education

Bachelor’s degree in Business, Accounting, Finance, Cybersecurity, Criminal Justice, International Relations, Public Policy or related field

Master’s degree

Job description

EY seeks a Senior Manager, PMO & Engagement Management to lead the crisis and investigations engagements, directing multidisciplinary teams and governance, while coordinating with clients, legal counsel and executives. The role focuses on repeatable processes, risk management and scalable delivery across cyber breach and remediation matters.

The position requires a bachelor’s degree plus 8+ years of experience, strong negotiation skills, and willingness to travel beyond standard hours.