Crisis & Investigations PMO Senior Manager

EY; Hoboken (NJ); On-site; USD 114,000 - 260,000; Full time

Job summary

EY is seeking a Senior Manager, PMO & Engagement Management to lead the Crisis & Investigations practice, guiding multidisciplinary teams through cyber breach, crisis response and remediation matters. You will establish governance, reporting, and escalation frameworks and coordinate senior stakeholders across complex engagements.

You will drive scalable service delivery, develop playbooks and templates, and mentor teams while building trusted client relationships.

Qualifications

• Bachelor's degree in Business, Accounting, Finance, Cybersecurity, Criminal Justice, International Relations, Public Policy or a related field.
• Significant experience leading large, complex programs, investigations, crisis-response activities, cyber-related engagements or multidisciplinary initiatives.
• Demonstrated experience designing and operating governance, reporting, escalation and resource-management processes across multiple engagements or service workstreams.
• Experience leading teams and managing delivery expectations, service performance, quality and risk.
• 8+ years of significant, related work experience.
• Strong negotiation and influencing skills, with the confidence to communicate complex concepts to a wide range of audiences.
• At least one relevant professional designation or certification, or the commitment to obtain an approved certification within the first year of employment.
• The ability and willingness to travel and work in excess of standard hours when necessary.
• Access to reliable transportation to and from the EY office and client sites. A driver’s license is strongly recommended because ride-share and public transportation options may not be available in all locations.

Responsibilities

• Lead the strategy, mobilization, execution, quality and continuous improvement of the PMO and engagement management service across a portfolio of complex cyber breach, crisis response and remediation matters.
• Establish standardized intake, governance, reporting, escalation, decision-tracking and closeout processes that support repeatable delivery across clients.
• Serve as the central coordination point among forensic and technical response teams, client executives, legal counsel, communications professionals, cyber insurers and other stakeholders.
• Direct multidisciplinary and leveraged delivery teams, coordinate resources and workloads, and maintain accountability across concurrent matters and workstreams.
• Create consistent visibility through executive updates, service dashboards, milestone tracking, and risk, assumption, issue and dependency management.
• Translate rapidly developing technical, operational and business information into concise, decision-useful communications.
• Monitor service performance, responsiveness, quality and alignment with client objectives and EY quality and risk management requirements.
• Develop configurable playbooks, workflows, templates, reporting standards and knowledge assets that promote scalability and consistent outcomes.
• Use data, AI, workflow tools and advanced technology appropriately to improve service visibility, coordination and operational control.
• Support breach preparedness, readiness assessments, exercises, retainers and other recurring Crisis & Investigations Managed Services offerings.
• Develop trusted client relationships and contribute to proposals, market activity and business development.
• Lead, coach and develop team members and promote collaboration across EY’s global multidisciplinary network.

Skills

Portfolio management

Managed services

Delivery discipline

Executive communication

Client relationship building

Service component design

Team development

Education

Bachelor's degree in Business/Accounting/Finance/Cybersecurity/Criminal Justice/International Relations/Public Policy

8+ years of significant related work experience

Job description

EY is seeking a Senior Manager, PMO & Engagement Management to lead the Crisis & Investigations practice, guiding multidisciplinary teams through cyber breach, crisis response and remediation matters. You will establish governance, reporting, and escalation frameworks and coordinate senior stakeholders across complex engagements.

You will drive scalable service delivery, develop playbooks and templates, and mentor teams while building trusted client relationships.