Senior PM - Managed Services Onboarding & Automation

Concentrix; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Concentrix is seeking an experienced Senior Project Manager to lead EMS transformation, automation, client onboarding, and operational improvement initiatives within a growing managed services organization. This role will manage cross-functional initiatives, drive project execution, mitigate risks, and ensure successful delivery of business objectives.

The ideal candidate brings strong project management expertise, stakeholder management skills, and a proven track record of delivering measurable

Qualifications

• Experience leading EMS transformation and onboarding initiatives.
• Proven track record delivering measurable business results.
• Strong project governance and stakeholder management skills.

Responsibilities

• Lead multiple EMS projects from inception through post-launch stabilization.
• Develop integrated project plans with scope, milestones, risks, and resources.
• Establish governance, communication plans, escalation processes, and leadership reporting.
• Coordinate cross-functional teams across Operations, Technology, Automation, Finance, Compliance, Product, and Client Services.
• Deliver on-time, within-scope project outcomes with clear roadmaps and dashboards.

Skills

Project management

Stakeholder management

Cross-functional leadership

Risk management

Tools

Jira

Smartsheet

PowerPoint

Excel

Job description

Concentrix is seeking an experienced Senior Project Manager to lead EMS transformation, automation, client onboarding, and operational improvement initiatives within a growing managed services organization. This role will manage cross-functional initiatives, drive project execution, mitigate risks, and ensure successful delivery of business objectives.

The ideal candidate brings strong project management expertise, stakeholder management skills, and a proven track record of delivering measurable