Senior PM, Emergency Department Platform

Alt; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401(k) with company match

Remote-friendly culture (SF HQ)

Parental leave

Company-wide off-sites and team events

Flexible time off

Job summary

Ambience seeks a Senior Product Manager for the Emergency Department Platform to own the clinician experience from intake to disposition. You will define the ED roadmap, guide delivery with Engineering, Design, and Clinical AI, and measure outcomes with customers.

The role focuses on core ED workflow, MDM quality, note editing, and Epic integration, with opportunities to shape new capabilities for chart context and patient summaries. Hybrid work with SF HQ.

Qualifications

• 5+ years of PM experience with end-to-end ownership.
• Ability to learn a complex domain through firsthand user research.
• Strong technical fluency - comfort with AI/ML, data, APIs, and complex integrations.
• Experience shipping user-facing products with complex workflows and reliability requirements.
• Based in SF, available to be in the office 3x/week.

Responsibilities

• Set ED priorities using clinician needs, product quality, and commercial value.
• Shadow ED clinicians to understand triage, parallel patients, reassessments, changing diagnoses, ED course, and disposition.
• Own the workflow across Ambience, Epic Haiku, and our native app: starting, updating, reviewing, editing, and filing documentation during a shift.
• Partner with our shared Scribe, Chart Prep, CDI, and EHR integration teams. You'll own the ED experience, not the cross-setting platforms.
• Improve HPI, physical exam, MDM, and ED course quality with Clinical AI and Engineering.
• Let clinicians update assessments as new information arrives without overwriting edits or adding work in Epic.
• Measure note accuracy and completeness, latency, workflow completion, writeback reliability, and recurring issues.
• Improve sustained usage by establishing an encounter-level ED utilization measure and use clinician feedback.

Skills

PM experience

User research

AI/ML familiarity

End-to-end ownership

Technical fluency

Complex integrations

Strong communication

Tools

Epic Haiku

Job description

Ambience seeks a Senior Product Manager for the Emergency Department Platform to own the clinician experience from intake to disposition. You will define the ED roadmap, guide delivery with Engineering, Design, and Clinical AI, and measure outcomes with customers.

The role focuses on core ED workflow, MDM quality, note editing, and Epic integration, with opportunities to shape new capabilities for chart context and patient summaries. Hybrid work with SF HQ.