Senior PM, Conversational AI & CX Platform — Hybrid

Southern California Edison; Rosemead (CA); Hybride; USD 140 000 - 190 000; Plein temps

Résumé du poste

Southern California Edison (SCE) is seeking a Senior Product Manager for Conversational AI & Customer Experience to shape the AI-powered customer service platform. You will own the intelligence, behavior, and end-to-end experience of high-volume voice and digital chat channels, translating insights into conversational flows and guiding cross-functional teams.

This hybrid role requires collaboration with Engineering, CX, and external vendors, with a focus on measurable improvements in customer

Qualifications

• Ten+ years of experience in product growth strategies and market launches.
• Experience leading end-to-end conversational experiences across voice and chat.
• Proficiency with Power BI, Snowflake, and SQL to analyze transcripts and data.

Responsabilités

• Owns product lifecycle from concept to launch across multiple lines.
• Defines go-to-market strategy and product roadmaps.
• Collaborates with Engineering, Design, CX, and external vendors.

Connaissances

Product management

Product ownership

Conversation design

Digital customer experience

Voice/chatbot platforms

End-to-end conversations

Cross-functional leadership

Communication

Outils

Power BI

Snowflake

SQL

Description du poste

Southern California Edison (SCE) is seeking a Senior Product Manager for Conversational AI & Customer Experience to shape the AI-powered customer service platform. You will own the intelligence, behavior, and end-to-end experience of high-volume voice and digital chat channels, translating insights into conversational flows and guiding cross-functional teams.

This hybrid role requires collaboration with Engineering, CX, and external vendors, with a focus on measurable improvements in customer