Senior PM, Chargeback Recovery & Disputes AI

Forter; United States; Hybrid; USD 170,000 - 240,000; Full time

Benefits offered by this job

RSU program

L&D programs around AI tools

Hybrid work model

4.5 day weeks culture

Job summary

Forter is seeking a Senior Product Manager for Chargeback Recovery & Dispute Management, based in Tel Aviv with a hybrid work model. You will own the end-to-end domain, including ingestion, evidence generation, and dispute submission, while driving AI-enabled efficiency enhancements across the ecosystem.

Collaborating with Engineering, Decision Science, Sales, and Customer Success, you’ll shape the roadmap, define integration strategies with PSPs, and lead strategic initiatives that impact

Qualifications

• Proven experience in chargebacks/disputes ecosystem with merchants/PSPs/vendors
• 5+ years in B2B SaaS product management owning end-to-end domains
• Comfort with requirements for systems interfacing via webhooks/APIs/batch processing
• Excellent written and verbal communication across technical and non-technical audiences
• High autonomy and proactive prioritization across GTM and product demands

Responsibilities

• Define vision and long-term roadmap for Chargeback Recovery and Dispute Management
• Own merchant-facing UI, dispute ingestion, submission, and core capabilities like evidence engine
• Set strategy for PSP ecosystem and direct integrations at scale
• Lead AI transformation and determine where multi-step AI improves efficiency
• Own releases end-to-end: requirements, rollout, adoption, feedback
• Provide GTM support to Sales, Implementation, and Customer Success in complex deals
• Create product collateral, ROI frameworks, and customer-facing presentations

Skills

Domain expertise

Product ownership

Technical fluency

Communication

Self-starter

Job description

Forter is seeking a Senior Product Manager for Chargeback Recovery & Dispute Management, based in Tel Aviv with a hybrid work model. You will own the end-to-end domain, including ingestion, evidence generation, and dispute submission, while driving AI-enabled efficiency enhancements across the ecosystem.

Collaborating with Engineering, Decision Science, Sales, and Customer Success, you’ll shape the roadmap, define integration strategies with PSPs, and lead strategic initiatives that impact