Senior PM, AI-Powered Care Navigation

CVS Health; Massachusetts; Hybrid; USD 130,000 - 261,000; Full time

Benefits offered by this job

Bonus eligibility

Equity award program

Short-term incentive

Job summary

CVS Health is seeking a Senior Manager, Digital Product to lead AI-enabled health assistant experiences across the Health100 platform. You will shape product strategy, coordinate with engineering, data science, clinical, legal, and privacy teams, and drive outcomes in care discovery, navigation, and coordination.

The role emphasizes building trusted AI capabilities, defining success metrics, and balancing safety with speed to market. Strong collaboration with cross-functional teams is essential.

Qualifications

• 7+ years of product management experience shipping consumer mobile or healthcare products.
• 7+ years of experience with APIs, integrations, and mobile architecture.
• 7+ years of analytics experience with product analytics & experimentation tools.
• 7+ years of experience with healthcare systems (provider directories, scheduling, or EHR integrations).
• 7+ years of experience with conversational interfaces or AI-driven UX.

Responsibilities

• Define product vision, strategy, and roadmap for AI-enabled health assistant experiences.
• Identify high-value AI opportunities to turn health data into actionable insights.
• Translate complex healthcare journeys into clear requirements and UX.
• Collaborate with engineering, design, data science, legal, privacy, security and business teams.
• Lead discovery and experiments for assistant-driven experiences and care navigation.

Skills

Product management

APIs

Analytics

Healthcare systems

Conversational interfaces / AI

East Coast hours

Education

Bachelor's degree

Job description

CVS Health is seeking a Senior Manager, Digital Product to lead AI-enabled health assistant experiences across the Health100 platform. You will shape product strategy, coordinate with engineering, data science, clinical, legal, and privacy teams, and drive outcomes in care discovery, navigation, and coordination.

The role emphasizes building trusted AI capabilities, defining success metrics, and balancing safety with speed to market. Strong collaboration with cross-functional teams is essential.