Senior PM: AI-Driven Post-Sales Platform

Tekion Corporation; Pleasanton (CA); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Generous stock options

Medical, dental and vision coverage

Unlimited PTO

Parental leave

Snacks and beverages

Job summary

Tekion Corporation is seeking an experienced Product Manager to own the delivery roadmap for TOC initiatives across professional services, customer success, and support. You will lead discovery with cross-functional stakeholders, drive AI agent deployment, and collaborate with engineering on APIs, data flows, and KPI dashboards.

You will own end-to-end product features, align stakeholders across time zones, and enable successful go-lives with UAT and training materials.

Qualifications

• Bachelor’s or master’s degree in engineering, Computer Science, or a related technical discipline from a recognized institution is required.
• MBA or equivalent management degree from a recognized institution is required.
• Certifications in AI/ML, Product Management, or Agile methodologies are preferred.

Responsibilities

• Own the delivery roadmap for TOC initiatives across PS, CV, and Support with quarterly plans and sprints.
• Conduct structured discovery with business stakeholders to document pain points, usage, and workflow gaps and translate into PRDs and user stories.
• Identify and drive AI agent deployment opportunities in partnership with engineering.
• Serve as primary product interface for engineering squads and facilitate sprint planning and acceptance criteria.
• Own product KPIs and build dashboards to monitor adoption and time-to-value across post-sales workflows.
• Coordinate with India-based product team and global business teams; prepare updates and escalation briefs for senior leadership.
• Manage backlog and feature lifecycle for internal tooling platforms and vendor-platform trade-offs for CIO portfolio.
• Support end-to-end product launches including UAT and adoption tracking post-release.

Skills

Agile Delivery

Cross-Functional Collaboration

Written & Verbal Communication

Data-Driven Decision Making

Education

Bachelor’s or master’s degree in engineering, Computer Science, or a related technical discipline

MBA or equivalent management degree

Tools

JIRA

Confluence

Salesforce

Salesforce Service Cloud

Gainsight

Zendesk

ServiceNow

UnifyApps

Job description

Tekion Corporation is seeking an experienced Product Manager to own the delivery roadmap for TOC initiatives across professional services, customer success, and support. You will lead discovery with cross-functional stakeholders, drive AI agent deployment, and collaborate with engineering on APIs, data flows, and KPI dashboards.

You will own end-to-end product features, align stakeholders across time zones, and enable successful go-lives with UAT and training materials.