Senior PLM & Training Applications Analyst

Ralph Lauren; Nutley (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Ralph Lauren Corporation is seeking a Senior Analyst to drive adoption and support end users across merchandising and design applications. You will partner with Product Technology, Training & Development, regional teams, and software vendors to deliver training, document processes, triage issues, and ensure users can perform their jobs efficiently.

This role focuses on onboarding, creating training materials, maintaining knowledge bases, and coordinating global rollouts with cross-functional

Qualifications

• Bachelor's degree or related practical experience.
• 5+ years in business analysis, training, or related roles.
• Experience with enterprise SaaS platforms in retail or fashion.
• Ability to translate complex processes into training content.
• Strong communication and stakeholder management.

Responsibilities

• Deliver training materials and guides for global end users.
• Plan and run instructor-led sessions and office hours.
• Coordinate onboarding plans for new brand or region rollouts.
• Provide front-line support and triage issues with vendors.
• Document processes, requirements, and user scenarios.
• Maintain knowledge base and support taxonomy.
• Collaborate across time zones with partners.

Skills

Business analysis

Training delivery

Change management

Merchandising systems

Stakeholder management

Problem solving

Education

Bachelor's degree

Tools

ServiceNow

Jira

Smartsheet

Microsoft Teams

SharePoint

Job description

Ralph Lauren Corporation is seeking a Senior Analyst to drive adoption and support end users across merchandising and design applications. You will partner with Product Technology, Training & Development, regional teams, and software vendors to deliver training, document processes, triage issues, and ensure users can perform their jobs efficiently.

This role focuses on onboarding, creating training materials, maintaining knowledge bases, and coordinating global rollouts with cross-functional