Ralph Lauren Sr Applications Development Analyst

Ralph Lauren; Nutley (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Ralph Lauren Corporation is seeking a Senior Analyst to drive adoption and support end users across merchandising and design applications. You will partner with Product Technology, Training & Development, regional teams, and software vendors to deliver training, document processes, triage issues, and ensure users can perform their jobs efficiently.

This role focuses on onboarding, creating training materials, maintaining knowledge bases, and coordinating global rollouts with cross-functional

Qualifications

• Bachelor's degree or related practical experience.
• 5+ years in business analysis, training, or related roles.
• Experience with enterprise SaaS platforms in retail or fashion.
• Ability to translate complex processes into training content.
• Strong communication and stakeholder management.

Responsibilities

• Deliver training materials and guides for global end users.
• Plan and run instructor-led sessions and office hours.
• Coordinate onboarding plans for new brand or region rollouts.
• Provide front-line support and triage issues with vendors.
• Document processes, requirements, and user scenarios.
• Maintain knowledge base and support taxonomy.
• Collaborate across time zones with partners.

Skills

Business analysis

Training delivery

Change management

Merchandising systems

Stakeholder management

Problem solving

Education

Bachelor's degree

Tools

ServiceNow

Jira

Smartsheet

Microsoft Teams

SharePoint

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Ralph Lauren continues to scale merchandising, design and product development platforms across global merchandising, design, product management, regional buying, and related product creation teams. The applications support a more connected, visual, and collaborative way of working by bringing together product data, images, line planning, assortment details, and presentation capabilities into a unified digital experience. The Senior Analyst will play a critical role in driving adoption, supporting end users, and enabling operational stability across merchandising and design applications. This role will partner closely with Product Technology, business transformation, merchandising, design, regional teams, support partners, and software vendors to deliver training, manage user support, document processes, triage issues, help ensure users can perform their jobs efficiently and effectively, and complete administrative tasks relating to user and application structure set up.

Essential Duties & Responsibilities

Serve as a functional and operational support analyst for line planning and PLM solutions, with emphasis on training, onboarding, adoption, issue resolution, and day-to-day user enablement.

• Develop, maintain, and deliver training materials, reference guides, process documentation, quick tips, FAQs, and support content for global end users.
• Plan and facilitate instructor-led training, live support sessions, demos, office hours, and refresher sessions for merchandising, design, product management, regional, and cross-functional users.
• Partner with business leads, Product Technology, Training & Development, and software providers to ensure training content reflects current capabilities, releases, process changes, and future-state ways of working.
• Support new brand, category, region, or capability rollouts by coordinating onboarding plans, user readiness activities, training calendars, communications, and hypercare support.
• Provide front-line functional support to end users by analyzing questions, troubleshooting issues, documenting findings, and coordinating resolution with technical teams, vendors, or application owners as needed.
• Monitor, triage, and track support tickets and user-reported issues; elevate risks, recurring themes, defects, or adoption blockers to the appropriate owners.
• Capture and document business processes, user scenarios, functional requirements, training impacts, and support procedures in partnership with business and technology teams.
• Support testing efforts for new releases, enhancements, configuration changes, and integrations to ensure functionality is production-ready and aligned to business needs.
• Help maintain the line planning and PLM support models, knowledge base, issue taxonomy, and user communication approach to improve response time, consistency, and self-service adoption.
• Identify opportunities to simplify training, improve the user experience, reduce recurring support issues, and mature future ways of working across the ecosystem.
• Collaborate across time zones with global business partners and technology teams to support ongoing operations, rollout activities, and adoption milestones.

Experience, Skills & Knowledge

• Bachelor's degree, Business, Fashion Merchandising, Supply Chain, Product Development, or a related field; equivalent practical experience will also be considered.
• 5+ years of experience in business analysis, application support, training, change management, product technology, merchandising systems, or related technology-enabled business transformation roles.
• Experience supporting enterprise applications, SaaS platforms, or product technology solutions in a retail, fashion, apparel, merchandising, design, or product development environment.
• Strong ability to translate complex system functionality and business processes into clear training content, user guidance, and practical support materials.
• Excellent communication, facilitation, presentation, and stakeholder management skills, with the ability to engage both business and technical audiences.
• Strong troubleshooting, problem-solving, and analytical skills with the ability to identify root causes, document findings, and coordinate resolution across teams.
• Highly organized and detail-oriented, with the ability to manage multiple priorities, support concurrent rollouts, and adapt in a fast-paced environment.
• Experience documenting business processes, workflows, functional requirements, user stories, test scenarios, and support procedures.
• Collaborative, proactive, curious, and service-oriented, with a strong focus on user experience and continuous improvement.
• Knowledge of product creation processes, including merchandising, design, product management, regional assortment, line planning, presentations, and product definition.
• Experience with ServiceNow, Jira, Smartsheet, Microsoft Teams, SharePoint, or other tools used for support management, training delivery, documentation, and agile delivery.
• Experience supporting global rollouts, hypercare, end-user adoption, change management, or training programs for large user communities.