Senior Platform Reliability & Observability Lead

Crump Life Insurance Svcs Inc; Charlotte (NC); On-site; USD 150,000 - 190,000; Full time

Job summary

Truist Financial Corporation is seeking a Sr. Availability & Reliability Engineering Manager to lead a software engineering team responsible for building and advancing Availability & Reliability capabilities that improve system resiliency, reduce incident resolution times, and enhance operational excellence.

You will translate strategic objectives into executable roadmaps, develop tooling and observability solutions, and mentor engineers while partnering with infrastructure, cloud, and

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Minimum of 7 years of professional experience in software development, with significant leadership experience.
• Advanced management and leadership experience leading teams.
• Developing expertise and knowledge of software architecture, development lifecycle, and technology strategy.

Responsibilities

• Implements and helps refine tactical and operational plans for a software engineering team, translating strategies from senior leaders into clear objectives and day-to-day priorities for a small to midsized group.
• Manages lower-level managers and experienced individual contributors responsible for designing, developing, testing, and deploying software solutions, ensuring work is delivered on time and to agreed scope and quality.
• Applies and improves technology standards, governance practices, and engineering methods within the team, making moderate to significant enhancements to processes and ways of working.
• Provides data and feedback to senior leadership on team performance and improvement opportunities, influencing how operational plans are adjusted and executed.
• Develops and coaches managers and senior individual contributors, setting expectations, providing regular feedback, and reinforcing a collaborative, results-oriented engineering culture.
• Leads process, tooling, and system improvements within the team, using metrics and retrospectives to streamline workflows, reduce waste, and increase reliability of delivery.
• Ensures effective risk management and adherence to regulatory and policy requirements for software development and deployment in the team’s scope, coordinating with partner teams to resolve issues within defined guidelines.

Job description

Truist Financial Corporation is seeking a Sr. Availability & Reliability Engineering Manager to lead a software engineering team responsible for building and advancing Availability & Reliability capabilities that improve system resiliency, reduce incident resolution times, and enhance operational excellence.

You will translate strategic objectives into executable roadmaps, develop tooling and observability solutions, and mentor engineers while partnering with infrastructure, cloud, and