Senior Platform Operations Leader — AI/Automation Focus

504 CGCG-US CG Companies Global-US; Charlotte (NC); On-site; USD 187,000 - 318,000; Full time

Benefits offered by this job

Competitive base salary

Annual performance bonus

Retirement plan with 15% contribution

Professional development resources

Flexible work options

Job summary

Capital Group is seeking a Technology Operations Senior Manager in Charlotte to shape and lead the global technology operations. You will drive availability, security, and efficiency across cloud, network, and on‑premise platforms, while partnering with senior leaders to define the future operating model.

You will champion data-driven decision making, manage critical incident response, and guide cost optimization across a growing portfolio.

Qualifications

• 10+ years of progressive IT leadership experience managing global teams

Responsibilities

• Define and evolve operational strategy for foundational technology services
• Lead and develop a geographically distributed leadership team
• Drive adoption of AI-enabled and automation-first practices
• Ensure ITSM standards and processes are followed
• Oversee budgets, timelines, and performance metrics

Skills

Strategic thinking

Leadership

Incident management

Stakeholder management

AI technologies

Education

Bachelor’s degree in IT/CS or related field

Master’s degree preferred

Tools

ITIL

Job description

Capital Group is seeking a Technology Operations Senior Manager in Charlotte to shape and lead the global technology operations. You will drive availability, security, and efficiency across cloud, network, and on‑premise platforms, while partnering with senior leaders to define the future operating model.

You will champion data-driven decision making, manage critical incident response, and guide cost optimization across a growing portfolio.