Senior Platform Lead: New Business & Underwriting

Manulife; Boston (MA); Hybrid; USD 127,000 - 236,000; Full time

Benefits offered by this job

Hybrid work arrangement

Incentive programs

Job summary

Manulife/John Hancock in Boston is seeking a Director-level Lead Platform Owner for New Business & Underwriting to own the platform roadmap, delivery outcomes, and operational health across onboarding and underwriting of individual life insurance.

You will partner with business leaders, architecture, data, risk, and vendors to modernize, simplify, and automate processes, including AI-enabled capabilities and risk controls.

Qualifications

• 10 to 15+ years of technology experience, including leadership responsibility for enterprise platforms or core business systems.
• 3 to 5+ years of people leadership experience managing cross-functional teams.
• Demonstrated platform leadership experience balancing operational stability with delivering business and technology change.
• Experience supporting complex, business-critical platforms within insurance New Business, Underwriting, Policy Administration, or related domains.
• Experience with stakeholder-management and clear communication across business and technology teams.
• Experience applying Agile practices within regulated environments.

Responsibilities

• Define and execute the New Business & Underwriting platform roadmap aligned with business priorities, digital initiatives, and target architecture.
• Partner with architecture to advance capabilities, reduce complexity, and implement responsible AI capabilities and faster cycle times.
• Evaluate platform capabilities, vendor offerings, and innovations to improve underwriting efficiency and customer experience.
• Ensure platform remains stable, secure, scalable and fit for purpose across processes and integrations.
• Develop a modernization roadmap to reduce technical debt and enable AI and analytics.
• Collaborate with data teams to support governed data assets for underwriting decisions and automation.

Skills

Platform leadership

Agile delivery

Stakeholder mgmt

Life insurance domain

Leadership experience

Executive communication

Job description

Manulife/John Hancock in Boston is seeking a Director-level Lead Platform Owner for New Business & Underwriting to own the platform roadmap, delivery outcomes, and operational health across onboarding and underwriting of individual life insurance.

You will partner with business leaders, architecture, data, risk, and vendors to modernize, simplify, and automate processes, including AI-enabled capabilities and risk controls.