Senior Platform Engineer (ServiceNow) #64

United States Senate Sergeant at Arms; Washington (District of Columbia); Hybrid; USD 140,000 - 150,000; Full time

Benefits offered by this job

Hybrid work schedule

On-site six days per month

Job summary

The United States Senate Sergeant at Arms seeks a Senior Platform Engineer (ServiceNow) to design, implement, and support key ServiceNow applications. You will work on CMDB, ITSM, ITOM, ITAM, and knowledge management, collaborating with customers to optimize processes and deliver secure, scalable solutions.

This role is located in Washington, DC with a hybrid work arrangement requiring on-site presence six days per month.

Qualifications

• Experience designing, deploying, and supporting ServiceNow solutions.
• Strong knowledge of CMDB, ITSM, ITOM, and ITAM.
• Experience with knowledge management and KPI reporting/dashboards welcome.
• Ability to obtain and maintain a security clearance and work in a hybrid environment.

Responsibilities

• Configure and maintain ServiceNow implementations and modules.
• Develop, test, and deploy CMDB/ITSM/ITOM/ITAM configurations and reports.
• Collaborate with customers to refine requirements and deliver solutions.
• Create and maintain system documentation and user guides.
• Coordinate installations and ensure operational readiness.

Skills

ServiceNow

CMDB

ITSM

ITOM

ITAM

KCS

Agile Scrum

Tools

ServiceNow

CMDB

ITSM

ITOM

ITAM

Job description

Senior Platform Engineer (ServiceNow) #64

Target Hiring Range: $140,000 - $150,000

Department: Chief Information Officer

Posting Date Range: 11/10/2026-11/24/2026

Pay Grade Range: $102745-$173959

Work Hours: 8:30am-5:30pm

FLSA Status: Exempt

Work Location Status: Hybrid

Hybrid Schedule: six days per month onsite with specific scheduled days and times subject to the operational needs of the team as well as manager approval.

All remote or hybrid work arrangements must be performed from within the continental United States, subject to Sergeant at Arms approval.

The Senate Sergeant at Arms does not pay for relocation expenses.

This vacancy announcement closes at 11:59pm EST. Late applications will not be accepted.

JOB OVERVIEW

Job Description

The Target Hiring Range for this position is:$140,000 - $150,000

The Office of the Sergeant at Arms (SAA) of the United States Senate is seeking a skilled, motivated Senior ServiceNow Engineer. This role involves designing, improving, and supporting key applications on the ServiceNow platform. This role is ideal for a ServiceNow specialist with strong expertise in CMDB, ITSM, ITOM, ITAM, and KCS, which are vital to the Senate’s digital infrastructure. You’ll collaborate directly with customers and end users to understand their business needs, improve processes, and deliver secure, high-quality solutions that support mission-critical operations. This is a unique opportunity to apply your ServiceNow expertise in a highly meaningful public service environment.

This role is located in Washington, D.C., with eligibility for hybrid work. You must be on site at least six times per month and be prepared to respond quickly to emergencies, work outside normal hours, or travel to other locations to support the Senate. This position requires the ability to obtain and maintain a security clearance.

Responsibilities

The Administrative Systems team depends on the Senior Platform Engineer to support and enhance various custom and commercial off-the-shelf (COTS) applications. This includes actively improving and maintaining multiple systems.

Responsibilities for this position include:

• ServiceNow Configuration and Maintenance:
  • Configure out-of-the-box functionality to meet customer requirements.
  • Create and maintain forms, reports, views, workflows, groups, Roles, dashboards, and scheduled reports.
  • Assist with ServiceNow upgrades and provide best practice recommendations.
• Software Development and Debugging:
  • Participate in the entire software development life cycle, debugging and correcting defects.
  • Implement and support CMDB, ITSM, ITOM, ITAM, Knowledge Management, KPI reporting, dashboards, and permissions models—key components of asset and service operations.
  • Ensure data quality and process reliability across asset lifecycles and service delivery workflows.
  • Ensure thorough quality control of all software development and modifications.
  • Employ Agile Scrum methodologies in development activities.
• Customer Interaction and Support:
  • Collaborate with customers to refine requirements, develop user stories, and implement solutions.
  • Provide technical support for resolving system problems encountered in ServiceNow.
  • Interact with customers to address technical issues and resolve conflicts.
• Documentation and Process Improvement:
  • Develop and maintain system documentation, including user guides, procedures, and communication of enhancements and bugs.
  • Assist in designing, creating, and cataloging business process flows.
  • Work with department representatives to identify and anticipate process improvement opportunities.
  • Identify opportunities to streamline asset management and service management processes.
• System Installation and Coordination:
  • Coordinate software installations, ensuring all equipment functions correctly and meets operational standards.
• Cross-Functional Collaboration:
  • Collaborate with various departments to develop solutions to improve processes and address other technical needs.

Key Accountabilities/Essential Job Duties

Designs and implements complex integrations, advanced customizations, and scalable platform features. Architects reusable components and frameworks that promote consistency, reduce redundancy, and support platform growth. Drives technical decision-making, establishes best practices, and provides guidance to engineers to ensure high-quality, performant, and maintainable solutions. Collaborates with stakeholders on technical roadmaps, ensuring solutions account for future needs related to scalability, performance, and security. Other duties, as assigned.

JOB SPECIFICATIONS