Senior Platform Engineer – Production Support & SQL

Beacon Hill; Orlando (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

Beacon Hill is seeking a Senior Platform Engineer to provide advanced troubleshooting, production support, and operational ownership for critical enterprise platforms. This role will serve as a technical escalation point, partnering with vendors, infrastructure teams, networking, security, and business stakeholders to resolve complex issues and improve platform stability and reliability.

Responsibilities include triage and resolution of incidents, on-call rotation, and collaboration on security

Qualifications

• 7+ years of advanced production/platform troubleshooting experience.
• Strong SQL experience with MS SQL Server and/or Oracle.
• Solid knowledge of Windows Server environments.
• Experience with cruise industry applications such as AMOS, Crunchtime, MXP or SeaCare.
• Strong networking fundamentals including data flows, connectivity, firewalls, ports, and troubleshooting.
• Experience coordinating with vendor-based/third-party enterprise applications.
• Experience with incident, problem, and change management.
• Strong communication across business, infrastructure, security, networking, and vendor teams.
• Ability to participate in an on-call rotation.

Responsibilities

• Troubleshoot complex application, infrastructure, database, and connectivity issues and drive them to resolution.
• Serve as a technical escalation point for production incidents and vendor-supported platforms.
• Triage incidents, identify ownership, and coordinate with appropriate technical teams.
• Provide day-to-day operational support to maintain platform availability, stability, and performance.
• Support testing and validation for upgrades and releases.
• Collaborate with security and vendors to implement required controls and remediation.
• Develop automation and operational tools to improve platform administration and reliability.
• Participate in incident, problem, change, and release management activities.
• Support infrastructure upgrades, platform enhancements, and technology roadmap initiatives.
• Maintain technical and operational system documentation.

Skills

Production troubleshooting

SQL

Windows Server

Vendor management

Incident management

Change management

On-call support

Communication

Job description

Beacon Hill is seeking a Senior Platform Engineer to provide advanced troubleshooting, production support, and operational ownership for critical enterprise platforms. This role will serve as a technical escalation point, partnering with vendors, infrastructure teams, networking, security, and business stakeholders to resolve complex issues and improve platform stability and reliability.

Responsibilities include triage and resolution of incidents, on-call rotation, and collaboration on security