Senior Platform Engineer, OpenShift, MuleSoft

Jobtailor

Washington (District of Columbia)

On-site

USD 120,000 - 160,000

Full time

14 days+

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Job summary

Jobtailor in Washington DC seeks a senior operations engineer to provide day-to-day support for mission-critical apps. You will deploy and manage OpenShift-based platforms, support MuleSoft APIs, and develop automation with Ansible.

You will configure service mesh, troubleshoot complex issues, and collaborate across teams to improve reliability. The role requires extensive OpenShift experience, API management expertise, and a proactive approach to incident response and change control.

Qualifications

Bachelor's degree or equivalent experience with 8+ years in relevant field.
U.S. Citizenship and active SECRET Government Security Clearance.
8+ years OpenShift enterprise-grade cluster administration.
3+ years MuleSoft Anypoint Platform and APIs under OpenShift.
Extensive experience in Jenkins and CI/CD pipeline design and automation.
Strong proficiency with Ansible and Ansible Automation Platform (AAP).
In-depth OpenShift security practices (RBAC, SCCs, network, secrets).
Advanced troubleshooting across containers, APIs, integration, network, OS, DB.

Responsibilities

Provide day-to-day operational support for mission-critical applications.
Deploy, manage, and troubleshoot containerized applications on OpenShift.
Support MuleSoft APIs and integration services for secure communication.
Develop automation using Ansible Automation Platform to streamline deployments.
Configure and support Service Mesh technologies for microservices traffic and observability.
Troubleshoot complex issues with cross-functional teams.
Monitor performance and implement corrective actions for reliability.
Support deployments, upgrades, patches and releases per change/config management.
Create and maintain deployment guides and system configuration docs.
Lead root cause analysis and incident response activities.
Collaborate to evaluate new technologies and drive continuous service improvement.
Participate in after-hours on-call rotations.

Skills

Strong communication

Documentation skills

Collaboration skills

Adaptability

Self-driven

Education

Bachelor's degree

Associates degree

High School diploma/equivalent

Tools

OpenShift

MuleSoft Anypoint Platform

Ansible

Jenkins

SQL

Splunk

AppDynamics

Zabbix

Service Mesh

Container Image Scanning

Job description

Provide day to day operational support for the installation, deployment, configuration, and maintenance of mission critical applications within the CA Applications Support environment.
Deploy, manage, and troubleshoot containerized applications using Red Hat OpenShift to ensure high availability, scalability, and operational stability.
Support and maintain MuleSoft APIs and integration services to enable secure and reliable communication between enterprise applications.
Develop, implement, and maintain automation solutions using Red Hat Ansible Automation Platform (AAP) to streamline system administration and application deployment processes.
Configure and support Service Mesh technologies to manage microservices traffic, security, service discovery, and observability.
Troubleshoot and resolve complex application, platform, and infrastructure issues while working closely with engineering, infrastructure, cybersecurity, and development teams.
Monitor application performance, identify operational issues, and implement corrective actions to improve system reliability and performance.
Support application deployments, upgrades, patches, and production releases while following established change management and configuration management processes.
Create and maintain technical documentation, standard operating procedures, deployment guides, and system configuration documentation.
Participate in root cause analysis, incident response, and problem management activities to restore service and prevent recurring issues.
Collaborate with cross functional teams to evaluate new technologies, improve operational processes, and support continuous service improvement initiatives.
Participate in an after hours on call rotation and provide production support during maintenance windows, system outages, and other critical operational events as required.

Requirements

Bachelor's degree and 8 years of experience or an Associates degree and 10 years of experience or a High School diploma/equivalent and 12 years of experience.
U.S. Citizenship and an active SECRET Government Security Clearance.
8+ years of hands-on experience with OpenShift, including enterprise-grade cluster administration.
3+ years of experience working with MuleSoft Anypoint Platform and deployment and managing APIs under OpenShift.
Extensive experience in Jenkins and understanding CI/CD pipeline design and automation scripting.
Strong proficiency with Ansible and Ansible Automation Platform (AAP) for infrastructure and application automation.
In-depth understanding of OpenShift security practice and tools (RBAC, SCCs, network policies, secrets, container image scanning).
Advanced troubleshooting skills across the full stack – containers, APIs, integration, network, OS, and database layers.
Experience with SQL queries -- specifically, debug in support of integration flows and platform diagnostics.
Experience in multiple monitoring tools, such as Splunk, AppDynamics, and Zabbix.
Strong communication, documentation, and collaboration skills.
Willingness to work flexible hours including nights and weekends for unplanned maintenance and troubleshooting.
Self-driven, adaptable, and capable of meeting deadlines independently.

Core Competencies

Demonstrates expertise in deploying and managing containerized applications using Red Hat OpenShift, along with strong proficiency in automation solutions using Ansible Automation Platform. Capable of troubleshooting complex application and infrastructure issues while collaborating with cross-functional teams to enhance operational processes.

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