Senior Platform Engineer

Vivid Seats; Chicago (IL); Hybrid; USD 135,000 - 165,000; Full time

Job summary

Join a forward-thinking company as a Senior Platform Engineer, where you will play a crucial role in enhancing the reliability and efficiency of cloud-based infrastructure. This innovative firm is dedicated to fostering a collaborative culture that empowers employees to embrace challenges and drive performance. You will work closely with cross-functional teams to ensure seamless software delivery, optimize processes, and mentor fellow engineers. With a hybrid work model and a commitment to employee well-being, this position offers the perfect blend of flexibility and professional growth in a vibrant tech environment.

Benefits

Annual bonus incentives

Equity for all employees

FLEX PTO

Mental health days

Medical, dental, and vision insurance

401K matching

Monthly credits for live events

Discounts for attending live events

Qualifications

• Experience with Kubernetes and cloud infrastructure.
• Strong understanding of CI/CD processes and tools.

Responsibilities

• Ensure reliability and efficiency of the delivery pipeline.
• Collaborate with engineering teams to optimize productivity.

Skills

Kubernetes Administration

AWS EKS

Terraform

Ansible

CI/CD (Jenkins, GitLab CI/CD, GitHub Actions)

Python

Java

Go

Cloud Networking

Observability (Datadog)

Job description

Who we are : Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:

As a Senior Platform Engineer , you will own the reliability, efficiency, and speed of our delivery pipeline; and help drive ongoing reliability, scalability, and security of our core cloud-based infrastructure platforms (primarily AWS). Your top priority will be ensuring our product teams can deliver software to production as quickly and safely as possible while building and maintaining a stable plat form. You w ill be challenged to deliver in a unique ecosystem with highly burstable traffic patterns.

How your role contributes to the success of Vivid Seats:

• As part of the platform engineering team, you will work closely with fellow cloud engineers, software engineers, security engineers, and product owners to understand their needs and optimize their productivity.
• Collaborate and show desire to support our engineering teams and bring a customer service-focused mindset to our platform engineering practice.
• Utilize tools and processes that help our teams iterate more quickly without sacrificing precision or reliability.
• Plan/design/lead efforts related to automation and tooling, scaling and overall site reliability to enable autonomy and ensure safety. Confident presenting plans and designs to wider architectural community and defending recommended approach.
• Drive ongoing performance enhancement across all areas of our cloud platform; networking, observability, CI/CD, access, security, cost.
• Mentor and collaborate with engineers to deepen our expertise in the DevOps/SRE domain.

How your role expectations will progress as a DevOps Engineer in the first 30, 90, and 180 days:

30 days in

• Complete new hire orientation, gaining the resources you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and Vivid Seats values.
• Develop basic understanding of applications, tech stack, and development process.
• Be comfortable completing basic tasks in various areas of the entire platform domain

90 days in

• Start identifying areas of improvement in our approaches, methods, or technologies to mitigate risks and improve efficiency.
• Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.
• Make meaningful contributions to team planning, estimations and software design sessions.
• Be a core contributor to ongoing platform projects.
• Be able to support our engineering stakeholders with more advanced requests.

180 days in

• Design and implement process improvements that positively impact the team.
• Mentor others, playing an active role in elevating the skill sets of those you work with.
• Guide the team's work so that it fits into the larger team and engineering group objectives.
• Produce and deliver clean, correct code that drives team and company tech goals forward.
• Improve efficiency in core systems and applications managed by the team and contribute to engineering group objectives.

What you will bring:

• Experience administering Kubernetes clusters (plus if you have experience with AWS EKS).
• Experience working with Kubernetes workloads and core Kubernetes resources.
• Experience with configuration-as-code tools such as Terraform, Pulumi or Ansible.
• Experience with CI/CD tools such as Jenkins, GitLab CI/CD, and/or GitHub Actions.
• Familiarity with service mesh/Istio implementations.
• Deep understanding of observability tools such as Datadog
• Expertise in a programming language such as Python, Java or Go.
• General understanding of cloud networking.
• Strong sense of ownership for own work and the team’s work.
• A passion for automation, optimization, and productivity.
• Ability to lead and mentor colleagues and peers.

Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications.

Full Salary Range: $135,000 – $165,000 USD

https://corporate.vividseats.com/careers/

Location : Chicago, IL

We believe in a hybrid 3 days/week in-office working model, which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out ourbrand new HQ office , bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene

#LI-MM1

Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

What's one of the best live events you've attended?

Do you currently live in the Chicagoland area? * Select...

We are in office 3 days per week (Tuesday-Thursday). Please confirm if you are open to that hybrid schedule. Select...

What are you compensation expectations? *

Are you currently eligible to work in the United States? * Select...

Do you now, or in the future, require visa sponsorship to continue working in the United States? * Select...

How did you hear about us? * Select...

LinkedIn
Google
InDeed
BuiltIn
Glassdoor
Zip Recruiter
Referral (Please Specify Employee Below)
Social Media (Please Specify Below)
Other Job Board (Please Specify Below)

Additional Info