Senior Platform & AI Infrastructure Manager

Headway; Seattle (WA); On-site; USD 265,000 - 332,000; Full time

Job summary

Headway is building a new mental healthcare system with a focused engineering team responsible for the foundations that power every product. You will lead the Infrastructure team, own cloud infrastructure, deployment pipelines, LLM infrastructure, and the data layer, while driving reliability and scale across the organization.

As a Senior Engineering Manager, you will set strategy, recruit and mentor engineers, and partner with Security and product teams to ensure production readiness and

Qualifications

• 5-7+ years of experience as an Engineering Manager, with experience leading infrastructure or platform teams.
• 5+ years of experience as a Software or Infrastructure Engineer, with enough depth to lead credibly in design reviews and incident response
• Experience managing the interface between a platform team and the product engineering teams that depend on it, including setting ownership boundaries and building self-serve tooling
• Comfortable managing through competing demands: a support queue, a strategic roadmap, an on-call rotation, and fast-moving external dependencies all at once
• Familiarity with cloud infrastructure at scale (AWS), observability tooling (Datadog or similar), and deployment pipelines at companies where reliability is a product requirement
• Experience owning a platform strategy and representing it to senior leadership: setting measurable goals for infrastructure work, and making the case for foundational investment in terms the business understands

Responsibilities

• An engineering team: hiring to a high bar into a growing team, developing engineers through the senior and staff levels, and running an effective on-call rotation for a team the rest of engineering depends on.
• The infrastructure platform: a system every other Headway team builds on, and a road map spanning cloud infrastructure, deployment pipelines, LLM infrastructure, the data layer, and observability.
• The shift from reactive to strategic: driving the team's operating model toward self-serve infrastructure, so the team spends more time on strategic platform work and less on routine support requests.
• Blast-radius reduction: leading the architectural and deployment validation work that contains the scope and duration of incidents when they happen.
• The org interface: defining production readiness expectations for AI workloads, co-owning container security and secrets management with the Security team, and making sure the platform is accessible and well-understood by the product engineering teams that depend on it.

Skills

Leadership

Cloud infrastructure

Observability

Incident response

Platform strategy

Stakeholder management

Education

Bachelor's degree in CS or related field

Tools

Datadog

Kubernetes

CI/CD pipelines

Job description

Headway is building a new mental healthcare system with a focused engineering team responsible for the foundations that power every product. You will lead the Infrastructure team, own cloud infrastructure, deployment pipelines, LLM infrastructure, and the data layer, while driving reliability and scale across the organization.

As a Senior Engineering Manager, you will set strategy, recruit and mentor engineers, and partner with Security and product teams to ensure production readiness and