Senior Physical Security Lead - Hybrid, Global Ops

Brightstar Lottery; Austin (TX); Hybrid; USD 41,000 - 115,000; Full time

Benefits offered by this job

401(k) Savings Plan with Company match

Health, dental, and vision insurance

Life, accident, and disability保险

Tuition reimbursement

Paid time off

Wellness programs

Identity theft insurance

Job summary

Brightstar Lottery seeks a seasoned Head of Physical Security to manage global security operations from Texas with oversight of on-site and remote locations. You will lead access control, badge issuance, incident response, and investigations while coordinating with facilities, law enforcement, and executives.

The role requires 5+ years in security leadership, experience with regulated environments, and strong communication skills.

Qualifications

• 5+ years of progressively responsible experience in corporate security, physical security, GSOC operations, law enforcement, military, or a related field leadership.
• Experience with access control, CCTV, alarm monitoring, investigations, and incident response.
• Experience working in highly regulated environments.
• Strong written and verbal communication skills.

Responsibilities

• Oversee daily physical security operations for Texas and all assigned remote sites globally, including offices, warehouses, data centers, and lottery-related locations.
• Own the access control administration, badge issuance, access requests, access reviews, and employee terminations.
• Oversee the review of security-related work orders, tickets, and service requests.
• Coordinate incident response with internal stakeholders, facilities teams, law enforcement, and emergency responders when necessary.
• Assess security risks and direct mitigation efforts during off-hours events to minimize operational disruption and maintain compliance.
• Provide timely communication and incident updates to leadership and appropriate stakeholders during significant security events.
• Perform annual reviews of the security policies, procedures, response protocols, and operational documentation.
• Administer physical security systems, including access control, visitor management, CCTV, and alarm monitoring.
• Troubleshoot security system issues and coordinate repairs with internal support teams.
• Work with the Sr. Manager of Operations to manage site projects, including new site activations, office expansions, remodels, and physical security improvement projects.
• Conduct or coordinate investigations involving security incidents, policy violations, suspicious activity, property loss, workplace safety concerns, and access control violations.
• Review major incident reports for accuracy, completeness, and appropriate escalation.
• Supervise and develop security officers.
• Provide coaching, training, scheduling oversight, and performance management.
• Conduct team meetings on a quarterly basis to align
• Ensure staffing levels and operational coverage meet day-to-day operations requirements.

Skills

Physical security leadership

Incident response

Communication skills

Team leadership

Regulatory compliance

Multi-site security management

Education

High School Diploma or GED

Associate’s degree (preferred)

Bachelor’s degree (preferred)

ASIS APP/PSP/CPP certifications (preferred)

Tools

MS Office (Excel, PowerPoint, Word, SharePoint)

Access control systems

CCTV & alarm monitoring systems

Job description

Brightstar Lottery seeks a seasoned Head of Physical Security to manage global security operations from Texas with oversight of on-site and remote locations. You will lead access control, badge issuance, incident response, and investigations while coordinating with facilities, law enforcement, and executives.

The role requires 5+ years in security leadership, experience with regulated environments, and strong communication skills.