Senior Pharma Customer Success & Logistics Lead

ANI Pharmaceuticals, Inc.; Princeton (NJ); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

Retirement savings plans

Paid leave and holidays

Job summary

ANI Pharmaceuticals, Inc. is seeking a Senior Customer Service Representative in Princeton, NJ. The CSR will be the primary contact for customers, wholesalers, distributors, and healthcare providers, handling orders, product information, shipments, and issue resolution.

The role requires strong communication, meticulous attention to detail, and collaboration with a 3PL partner to ensure compliant order fulfillment in a regulated pharmaceutical environment.

Qualifications

• Pharma distribution knowledge and regulatory awareness preferred.
• Experience coordinating with 3PL partners and warehouses.
• Familiarity with FDA, DEA, and DSCSA requirements.

Responsibilities

• Serve as the primary contact for customers, wholesalers, distributors, and healthcare providers regarding orders and shipments.
• Build and maintain relationships with distributors and healthcare providers.
• Communicate proactively via phone, email, and ordering platforms.
• Manage new customer setup and account maintenance.
• Provide timely updates on order status, delays, and product availability.
• Enter and process purchase orders in line with contracts and pricing.
• Collaborate with the 3PL to track orders and resolve delivery issues.
• Coordinate internal communication for backorders and product launches.
• Oversee product returns, replacements, and recalls per SOPs.

Skills

Communication

Attention to detail

Order management

Problem solving

Cross-functional collaboration

Education

Bachelor's degree preferred

High school diploma or equivalent

Tools

SAP

Oracle

JD Edwards

Job description

ANI Pharmaceuticals, Inc. is seeking a Senior Customer Service Representative in Princeton, NJ. The CSR will be the primary contact for customers, wholesalers, distributors, and healthcare providers, handling orders, product information, shipments, and issue resolution.

The role requires strong communication, meticulous attention to detail, and collaboration with a 3PL partner to ensure compliant order fulfillment in a regulated pharmaceutical environment.