Senior Pet Care Sales Lead

Petco; Greenville (TX); On-site; USD 15,000 - 21,000; Full time

Job summary

Petco is seeking a Senior Sales Associate to join our Pet Care Center in Greenville, TX. You’ll mentor newer associates, support store operations, and deliver knowledgeable, compassionate service rooted in a passion for pets.

You’ll assist customers in selecting products, process sales and returns, and support merchandising, inventory, and opening/closing procedures. 1+ year retail experience and strong customer service are required.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Support a safe, clean, and welcoming environment for pets, pet parents, and partners.
• Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
• Lead by example by demonstrating strong selling behaviors and exceptional customer service.
• Mentor and support new and junior associates, reinforcing best practices and store standards.
• Foster a collaborative, inclusive team environment where partners support one another.
• Assist customers in selecting products and services that best meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Support merchandising and inventory activities, including restocking, recovery, and presentation.
• Assist with opening and closing procedures as assigned.
• Support store leadership with operational tasks and special projects.
• Help resolve customer concerns and escape issues appropriately when needed.
• Deliver consistent, knowledgeable, and compassionate service.
• Educate customers on promotions, services, and loyalty programs.
• Support store sales goals through effective selling and service behaviors.
• Maintain store cleanliness, organization, and visual standards.
• Monitor inventory levels and assist with replenishment.
• Ensure compliance with company policies, procedures, and safety standards.
• Mentor and train new associates on policies, procedures, and service expectations.
• Act as a floor leader when needed, supporting workflow and customer experience.
• Assist management with escalated customer concerns and operational needs.
• Customers feel welcomed, supported, and confident in their purchases.
• New associates are well-trained and supported.
• The sales floor is clean, organized, and well-stocked.
• Store goals are supported through strong service and teamwork.

Skills

Retail experience

Pet care knowledge

Customer service

Multitasking

Problem solving

Cash handling

Job description

Petco is seeking a Senior Sales Associate to join our Pet Care Center in Greenville, TX. You’ll mentor newer associates, support store operations, and deliver knowledgeable, compassionate service rooted in a passion for pets.

You’ll assist customers in selecting products, process sales and returns, and support merchandising, inventory, and opening/closing procedures. 1+ year retail experience and strong customer service are required.